Risk Agent

Betway is a leading global Sports Betting and iGaming brand, licensed and operating in more than 25 countries and markets around the world. Digital Gaming Corporation (DGC), a Super Group LTD (NYSE: SGHC) company, operates the Betway brand in nine states across the USA, offering sports-betting, iGaming, and live dealer table games to customers across multiple States. We do this through web and mobile applications, using some of the most established Sports Betting and iGaming software and products available.

We are looking for a Risk Agent with a background in e-commerce and / or sports / sports betting to join our team based in Tysons, VA.

This role is focused on evaluating and monitoring clients via online transactional screening in order to mitigate risk to the business. This fast-paced role requires an individual who has immense attention to detail and the ability to work under pressure.

Problem-solving skills are a constant requirement in this position where the Risk Agent is required to stay abreast of current and emerging risks within the online transactional industry.

This role requires working knowledge of systems and system integration susch as LexisNexis, IDology, GeoComply and ZenDesk. 

Duties include, but not limited to:

• Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors.

• Check all account information in line with internal processes and record comprehensive details in each instance on various software applications.

• Evaluate client accounts and take appropriate action as per our policies.

• Review a variety of document types received to extract information and gauge legitimacy.

• Withhold the release of certain transactions when required as per our risk acceptance criteria.

• Review and manage payment of withdrawals.

• Report and record details of clients that do not meet legitimacy standards.

• Assist with ad hoc customer reviews as requested by business stakeholders.

• Assist the Customer Support Team with ad hoc customer queries.

• Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests.

• Review incoming escalations from all business departments with a focus on first-contact resolution.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Bachelor’s Degree Legal, Compliance, etc. closely related field.

• Previous experience with iGaming, eCommerce, and / or similar related industry.

• Previous working knowledge of systems and system integration as listed below (or similar):

  • LexisNexis

  • IDology

  • GeoComply

  • ZenDesk

• Willing to work in 24/7 shift environment within the gaming / gambling industry.

• Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations.

Knowledge, Skills & Abilities:

• Strong analytical ability with a focus on attention to detail.

• Strong problem-solving skills.

• Excellent written and verbal communication.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Person Specifications:

• Conventional

• Consistent

• Adaptable

• Precise

• Careful

• Active

• Alert

• Self-Starting

• Inquisitive

• Friendly

• Confident

Physical Demands:

While performing the duties of this job, the employee should be able to:

• Regularly talk and hear.

• Sit for long periods and reach with hands and arms.

• Lift up to 25 pounds, stand, and walk.