Payment Desk Specialist - Full-time / Part-time

Duncan Solutions, a Navient company, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.

FULL- TIME role- earn $15.00/ hour PLUS PTO and other benefits!

Schedule - Monday-Friday 8:00 am - 4:30 pm

The Payment Desk Specialist is responsible for handling in-person customer payments via cash, check, or credit card at the Pittsburgh Parking Court 240 4th Ave. Pittsburgh PA 15222 location. This position requires the ability to handle customer escalations, large volume cash handling, and a professional demeanor. 

Responsibilities

1.  Customer Service                                                                                                                                                        

• Maintain professional appearance and demeanor for in-person customer interactions
• Answers general customer questions regarding payment options based upon their unique account identification information
• Responsible for closing and securing the payment lobby at the time designated by the company

2. Cash Handling                                                                                                                                                               

• Receives and counts payments from customers in person
• Responsible to secure monies in cash drawer and/or location vault
• Provide change and balance cash drawer
• Track and archive payment transactions and account notes

3. Deposit Reconciliation                                                                                                                                               

• Balance cash drawer
• Reconcile daily work
• Create deposit and work with vendors to send to the bank and/or Corporate office
• Complete reports for Daily activity

MINUMUM REQUIREMENTS:

• High School Diploma Required
• One year of experience in handling payments

PREFERRED QUALIFICATIONS:

• Experience with Auto-process
• Experience with cash handling
• Experience with cash drawer reconciliation

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.