Family Shelter Bilingual Case Manager

Job Title: PADS Family Shelter Bilingual Case Manager

Ministry: PADS Family Shelter

Reports to: Director of PADS Family Shelter

FLSA Status: Salary Exempt

Posted Date: February 2024

ORGANIZATIONAL BACKGROUND

At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.

SUMMARY

Public Action to Deliver Shelter, dba Hesed House is a faith-based organization serving the homeless as the second largest shelter and comprehensive resource center in Illinois. Our programs serve an average of 1000+ individuals per year. We are open to serve 24 hours a day, 365 days a year. The shelter offers meals, shelter, sleeping accommodations, showers and laundry facilities to people in need. In addition, through our case managers, guests have access to general counseling, substance abuse counseling, medical services, legal services, job coaching, and rehousing services.

PRIMARY DUTIES AND RESPONSIBLITIES

The PADS Family Shelter Bilingual Case Manager is responsible for providing case management services to the families of the PADS Family Shelter. The Case Manager conducts intakes, assessments, service planning and goal setting in a housing focused manner. Case Managers work in collaboration with agencies in the Comprehensive Resource Center and in the local area that focus on things such as child care, school, employment, mental health, substance abuse, legal and housing services.

• Establishes goals with the program participants and potential participants, provides case management, counseling, records case notes, and effectively tracks progress using SP5. 

• Provides tools and services necessary for the participants to achieve goals and advocates for the participant when needed. 

• Responsible for connecting the participant to community resources and outside services. 

• Provides or arranges for transportation for participants as needed.

• Carries out duties and responsibilities in a timely and indiscriminate manner. 

• Responsible for making sound decisions in stressful situations with minimal supervision. 

• Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and wellbeing of PADS Family Shelter and the Hesed House organization. 

• Attends program, all staff and supervision meetings as scheduled/requested.