Case Manager (Outreach)

In-Person Full-Time (40 hours per week) Position in Castro Valley, CA (non-Exempt)

Reports To: Youth Outreach Manager 

Who We Are

Ruby’s Place (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, and wrap around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs.  

Ruby's Place is led by survivors with a focus on reflection, innovation, and connection.  We value diversity, and equity across all races, genders, sexualities, and abilities. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate an inclusive workplace that appreciates and emphasizes the voices of those most impacted by violence including women, individuals with disabilities, people of color, and the LGBTQ+ community. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. We encourage those with lived experience with housing instability, trafficking, domestic violence, and interpersonal violence to join our team.

Who You Are

Applicants will have a passion for preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. Applicants will possess interpersonal skills and  techniques for relationship building. Applicants will be understanding and accepting towards survivors determining their own path towards healing, and will practice survivor-centered services.

Applicants should be comfortable working in fast paced environments, working both collaboratively and independently. Applicants are adept at time management and highly organized with a proven ability to ensure they can meet deadlines, plan, organize and execute. They are comfortable working as part of a team and are an accountable collaborator. Applicants should excel at organizing, prioritizing, and following through on multiple time-sensitive projects with  flexibility, creativity, and taking initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

• A person with a Bachelor’s degree in social services or a related field. 

• Fluent in Spanish

• A person with at least two years-experience in casework management, crisis intervention and peer counseling.

• Knowledgeable of LGBTQIA+ resources and support services. 

• Experienced working with at-risk youth. 

• Experienced working in a human trafficking, domestic violence and or homeless setting providing direct services to survivors. 

• Understanding of the dynamics of trauma-informed care, as well as an understanding of, and sensitivity to, serving diverse populations and languages as it relates to family dynamics and other aspects of cultural practice.  

• Knowledgeable of community resources, community-based organizations, social services, housing agencies, and employment agencies.  

• In possession of The State mandated 40-hour Domestic Violence and Human Trafficking counselor certification.

• Able to lift 50 lbs.

• In possession of a valid CA driver's license, proof of insurance, and be approved by Ruby's Place insurance as a driver in order to drive agency vehicles.  

• Able to complete a background check, fingerprinting (Live Scan), and completion of all Community Care Licensing requirement documents.  Able to meet all licensing requirements of Community Care Licensing

What You Will Do

The function of the Case Manager is to provide necessary support to the overall operation of Ruby’s Place services for survivors of violence. The Case Manager helps each client develop and implement an individualized case management plan designed to promote independence and self-sufficiency. 

Responsibilities include

1. . Provide emotional support, general case management, advocacy, information and referrals for clients enrolled in the Outreach Program.

2. Liaise with county Social Services Administration regarding cases.

3. Have knowledge of MediCal, CalFresh, CalWorks programs and eligibility requirements.

4. Transport clients to and from legal, social services and other case management related appointments.

5. Provide confidential, holistic, client-centered, trauma-informed services.

6. Work with community partners around housing and legal resources for eligible clients.

7. Work with local, state and federal law enforcement to assist clients with ongoing cases.

8. Offer and refer clients to the onsite therapist for counseling, substance abuse support or psychiatric referrals.

9. Provide individual crisis intervention and peer counseling services as needed.

10. Document performance targets and outcomes for reporting purposes.

11. Maintain accurate client records and notes

12. Actively participate in reflective supervision.

13. Fill out a functional timesheet by assigned due dates and in compliance with the time allocations.

14. Create and maintain documentation of processes and procedures in relation to duties of the job.

15. Provide back-up in-person or phone shift coverage at community office

16. Fill out a functional timesheet by assigned due dates in compliance with the time allocations.

17. Actively participate in reflective supervision.

18. Create and maintain documentation of processes and procedures in relation to duties of the job.

19. Other duties as assigned by your supervisor.

Working Conditions

This is an in-person position. You must be able to stand for various periods of time and perform physical activities, including lifting up to 50 pounds. You will be subject to frequent interruptions and must be able to multitask.  Local travel in the greater Bay Area may be required.

Applying

The pay scale for the Case Manager (Outreach) is $28 per hour. There is a $1 per hour rate premium for staff who are English/Spanish bilingual. The benefits that come with working at Ruby’s Place at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hour per week, salaried position. This is a hybrid position (flex work), 40 hours a week, with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area.

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following three prompts:

• Why do you want to work for Ruby’s Place and why are you a good fit for this role? (200 words max)

• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

• What drives you to want to work with youth who have experienced trauma?

At Ruby’s Place, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.