Golf Shop Manager

Job Title: Golf Shop Manager
Department: Golf
Classification: Non-Exempt
Season: March 15th - October 31st

Pay Range (hourly): $24.63/min - $27.09/mid - $29.56/max

Position Summary: Responsible for managing and overseeing the daily operations of the front-line services at the Aspen Golf Club to the highest level. This position is responsible for scheduling, inventory control, training, and customer services.
Supervision Exercised and Received: Position works under the direct supervision of Head Golf Professional & Assistant Professional and parallel to the Outside Manager. This position oversees 4-6 golf shop staff members and acts as the manager in charge in the absence of the golf professional staff.

Essential Job Functions:
Office Management
* Responsible for the operation of all administrative functions, with emphasis on reservations, customer services, and inventory management as well as staffing and scheduling for front desk support in the golf shop. Direct and manage starters and players assistants at the Aspen Golf Club for daily business.
* Supports all golf coordination's of special events, tournaments, group outings, trainings, hiring, and other support services.
* Assists in the coordination and tracking of the COMPASS plan measures.
* Train front line on answering, informing, and assisting calls to appropriate personnel, takes messages, and returns phone calls as necessary; provides information to customers.
* Assists visitors and provides the information or services to satisfy the customer's needs. Analyzes and distributes incoming correspondence.
* Assists in Golf special events and administration, in collaboration with the Golf Professionals.
Human Resources and Policies
* Serves as the first contact concerning Human Resource questions for employees as directed by the Head Golf Professional.
* Serves as the first contact for policies and procedures for both staff and the public as directed by the Head Golf Professional.

Outreach
* Provides support and coordination of golf leagues, Aspen Junior Golf, and special events.
* May develop and implement outreach strategies to increase public awareness regarding sales, events, and marketing.
Core
* Assists the Golf Professionals in managing and monitoring retail and payroll budgets.
* Ensure that invoices and special orders are ordered, tracked, and processed.
* Track inventory, manage user accounts, and tee sheet management.
* Responsible for overseeing all deposits, bank bags, and change bags
* Responsible for routine inventory checks and reports.
Core Competencies Displays the following key competencies in the overall job performance to include knowledge, skills and abilities:
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
* Knowledge of detailed golf and retail management as applicable to assigned work.
* Ability to communicate concisely and effectively through a variety of methods, such as email, written reports, and verbally to staff and public.
* Ability to work with and effectively direct a productive team to achieve established outcomes and goals.
* Ability to identifying problems and reviewing related information to develop and evaluate options and implement solutions.
* Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Possesses interpersonal skills including understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations.
* Knowledge of modern golf and office processes and procedures including managing files and records, tee sheet management and organization, retail operations.
* Maintains a high level of organization and orderliness.
Other duties as assigned.
Minimum Requirements:
Education: High School Diploma or GED equivalent.
Experience: Minimum of three years of professional experience in golf shop or retail operations, including 2 years of supervisory experience.
Technical Knowledge: Must be proficient with Lightspeed, Microsoft Word, Excel, Outlook, and PowerPoint.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Position Type and Work Hours: Seasonal full time, 40-hour work week beginning April 1st - October 31st. Must be able to work weekends and holidays.
Work Environment:
* Indoors: Golf clubhouse and front counter.
* Outdoors/Off-Site: Assist with groups and events on the golf course and practice facilities as well as meetings at other locations.
Essential Physical Requirements:
* Lifting & Carrying: Occasionally up to 25 lbs. such as files, boxes, equipment, etc.
* Physical: Reaching, standing, sitting, typing, talking, crouching, kneeling, seeing, driving, and hearing.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.