Sr Upgrade Mgr

26-Feb-2024

US Remote

9136BR

Company Summary

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Specpoint Upgrade Success Manager, you will play a pivotal role in ensuring a seamless transition for our clients from legacy specification products to the new specification platform, Specpoint. Your primary responsibility will be to guide and support our clients through the upgrade process, ensuring their satisfaction and successful adoption of Specpoint. You'll collaborate closely with cross-functional teams to drive successful upgrades and enhance customer experience.

1. Client Relationship Management:
o Serve as the main point of contact for clients during the upgrade process.
o Understand client needs, pain points, and expectations related to their upgrade to Specpoint.
o Build strong relationships with clients, fostering trust and confidence.
2. Training and Adoption:
o Facilitate training and workflow sessions for clients during the upgrade process.
o Provide in-depth Specpoint Demos and design demos for customers.
o Collaborate with the Product Management Team to create user-friendly resources and documentation.
3. Change Management:
o Assist clients in adapting to the new platform by promoting best practices.
o Identify potential challenges and proactively address them.
o Advocate for the benefits of Specpoint to encourage user adoption.
4. Feedback Collection and Improvement:
o Gather feedback from clients regarding their upgrade experience.
o Collaborate with product teams to enhance Specpoint based on user insights.
o Continuously improve the upgrade process based on client feedback.

Qualifications

* Bachelor's degree in Architecture, Engineering, a Construction-focused discipline, OR equivalent work experience in the same domains.
* Candidates with specification writing experience will be considered favorably.
* Proficiency in construction industry software, including MasterSpec, Revit, or Specpoint is a strong advantage.
* Customer-Centric: Demonstrates a sincere commitment to assisting and satisfying customers, even in difficult circumstances.
* Excellent communication skills, both written and verbal.
* Effective presentation skills to communicate ideas and solutions to clients and stakeholders.
* Strong problem-solving abilities and a customer-centric mindset.
* Ability to work independently and collaboratively in a fast-paced environment.

Travel Requirements

No

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.