Senior Business Analyst

About Us
Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

OpenSky, a division of Capital Bank, NA, is an issuer of secured credit cards. We provide an entry-level credit product for consumers with a need to build or establish a credit history. The business is going through a phase of investment and rapid growth. OpenSky is a dynamic and entrepreneurial environment where you are limited only by your imagination. Being a data-driven business, OpenSky is building out a robust analytics team.

Come join a bank where our employees thrive and are engaged in meaningful work. For four years, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S.

Position Purpose
We are seeking a unique individual to be a key part of a growing business and team. You are analytical, a problem solver capable of stepping into white space and deriving insights. You have imagination. You have an appetite to build something and never settle.

You are highly analytical. The Senior Analyst will build and maintain customer valuation models, as well as analyze and optimize customer acquisition and retention strategies. You will be constantly seeking opportunities to improve response rates, lower acquisition costs, reduce process cycle times and optimize revenue.

You are strategically minded. OpenSky is growing rapidly and looking to expand our product and service offerings in ways that align with our mission. You will analyze the strategic landscape to find areas where we should be competing, including financial product offerings, service offerings and technologies.

You are execution-oriented. Execution brings great ideas to life. You will be able to work across functions, partners with diverse groups within the organization to deliver results. An OpenSky Business Analyst doesn't sit in a corner and do math all day; they get their hands dirty translating analytics into real action. You will be part quant jock, part entrepreneur, part project manager and 100% driven.

Position Responsibilities

• Build and maintain customer valuation models
• Analyze customer segments for targeting purposes
• Analyze current customer base for retention programs and cross-sell opportunities
• Analyze business intelligence data and provide insights that drive potential new tactics and strategies
• Partner across the organization and with external vendors to initiate, prioritize, scope, design and deliver new programs

Minimum Education & Experience

• Bachelor's degree in relevant field
• 3 to 7 years work experience in an analytical environment
• Experience in building financial and valuation models

Technical Knowledge and Skills

• "Data Fluent" with exposure or basic skills in SQL and / or other data tools
• Advanced Excel user, including Pivot Tables, Lookups, Formulas, Graphs
• High aptitude for problem solving
• Ability to connect analysis to business solutions
• Proven analytical and critical thinking skills, with extreme attention to detail
• Capacity to prioritize and manage multiple tasks simultaneously without sacrificing quality
• Must be an entrepreneurial spirit and thinker, capable of working in a highly fluid, fast-paced environment

Additional Information
This role will work in a hybrid capacity.

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.