Call Center Representative (On-site)

Company Profile

We are primarily a wholesale distributor of wireless repair parts and accessories. Our goal is to provide our client base the highest quality products at the best prices..

Primary Function:

Assist customers with their inquiries, requests, or problems and find the best solutions to assist them.

Schedule

Monday- Friday from 12PM to 8:30PM

Job Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Answer customer inquiries regarding products and service over phone, live chat, and email
• Create and maintain customer accounts
• Inform customers about sale promotions, programs, warranties, or terms of sale
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer need to ensure overall customer satisfaction
• Receive incoming calls and make outbound calls
• Adhering to all company policies and procedures
• Other tasks as assigned

Qualifications:

Required:

• Previous working experience as a Customer Service Representative for 1-2 year
• Ability to serve a constant stream of customers at all times of day and evening
• Ability to deal with difficult situations, or customers who may not fully understand the policies
• Ability to deal with people in an uplifting manner
• Ability to solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Ability to meet required goals
• Ability to lift and carry 25 to 50 lbs.
• Basic computer skills
• Fluency in written and spoken English

Preferred

• High School diploma or GED preferred
• Bilingual is a Plus
• Ability with MS Excel and Word