Ocean Gateway Agent

Job Title: Ocean Gateway Agent

Job Location: Newark, NJ

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

As an Ocean Gateway Agent you will be responsible for the movement of our customer's ocean shipments. You will be the main point of contact for coordination between customer's shipments, customs brokers, and shipping carriers.

Key Responsibilities:

• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization
• Prepares, controls and distributes all required Import/export documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents
• Follows-up on shipment status in the Import/Export area; identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers
• Responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment

Skills / Requirements:

• 2 years of experience in freight forwarding industry, Ocean Export experience preferred
• Strong Understanding of Ocean Export regulations and documents.
• Cargowise system experience preferred
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
• Attention to detail and excellent oral and written skills required, customer service experience preferred
• Proficient in Microsoft Office including Outlook, Word, and Excel

Why join DHL Global Forwarding?