IT PC Support Technician- Onsite

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work in 2023.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Summary:

Selective Insurance has a new opportunity for a PC Support Technician based in our Indianapolis, IN office! This role will be responsible for coordinating the installation of all computers and communication equipment. In addition, this role will also ensure that all CS hardware/software is properly installed within the corporate campus, as well as all remote sites. Must have the ability to react in a timely manner to all requests from field operations personnel. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities:

• Working knowledge of Microsoft SCCM admin console adding devices to prepare for critical application(s) to be provisioned to the user base. Working knowledge and ability to quickly learn IT solutions and tools required to support all company endpoints. Assist with or ability to support L2 audio-visual solutions in place and escalations as needed
• Ability to assess and troubleshoot L2 desktop escalations installed on Windows Enterprise OS builds, Office365/legacy releases when required, and diagnose Call Center telephone applications. Ability to identify and escalate to L3 engineers and Telecom teams as needed to assist with root cause analysis and assist with executing resolution(s).
• Participates in product evaluation, including planning, installation, testing, and technical support strategies.
• Uses experience and process management skills to identify and implement continuous improvement activities throughout Client Services.
• Coordinates the configuration and installation of all hardware/ software for all departments. This activity includes a vendor interface for the delivery of equipment.

• Make on-the-spot decisions as to the location of equipment and track asset inventory for hardware and software.

• Coordinates the training of field-level key personnel in the use of all equipment and problem-determination procedures associated with the equipment.
• Coordinates the installation of all "in-field" computing equipment.
• Coordinates the installation or de-installation of all equipment in existing remote sites per requests from field operations
• Assist onsite facilities services when required to coordinate service calls for generator and IDF closet(s) equipment.

Qualifications:

• College degree in Computer Science, Business Administration or related field preferred.

• Knowledge of point of sale systems, "in-field" computing systems and field operations as they relate to the enterprise's systems.

• Effective communicator and a disciplined planner.

• Ability to work well with people in other departments and outside the enterprise

Salary range: $68,000 - $98,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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