End-User Computing Engineer

Who we are:
Farm Credit Bank of Texas is a $36.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technol ogy, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.


Position Description:
We are searching for an End-User Computing Engineer. The EUC Engineer is part of a team that is responsible for the overall coordination and control of all End-User Computing services. The EUC Engineer is responsible for security, implementation, management, and troubleshooting of various EUC solutions. The EUC Engineer will also handle escalation of support tickets from the help desk and other infrastructure teams.

The EUC Engineer monitors and helps stabilize services in production, sets and maintains acceptable performance and availability thresholds, and writes code that automates repetitive tasks. Development efforts will focus on optimizing existing systems and optimizing through automation.


Day-to Day-Duties and Responsibilities:
Working in our h ybrid work design you will:
- Manage the desktops, mobile devices, and peripheral devices used to support the access to and use of business systems.
- Maintain ownership of assigned duties related to various EUC services and the systems that support these services.
- Provide third-tier support and training for Customer Support.
- Enhance security protocols through design, server hardening, and remediation of detected vulnerabilities.
- Develop and maintain technical documentation.
- Track all demand in the bank's ITSM tool.
- Communicate changes to management and end-users as appropriate.


What You Bring to the Team:
Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work design.

It's an important role that covers many skills. This position requires:
An Associates Degree, Technical School, or equivalent and three (3) years&#x 2019; experience as an IT Systems Administrator or IT Systems Engineer. Must hold a certification in at least one discipline (Microsoft, VMware, or Citrix), or two (2) additional years' experience. Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work design.

Expert level knowledge in the design, implementation, and support of at least one (1) of the following disciplines, as well as a strong functional understanding in four (4) of them.
- Virtual Desktop Infrastructure (VDI) - VMware Horizon
- Desktop as a Service (DaaS) - VMware Horizon Cloud on Azure
- PC Lifecycle Management (PCLM) - Microsoft Configuration Manager (SCCM)
- Cloud-based Unified Endpoint Management (UEM) - Microsoft Intune
- Mobile Device and Application Management (MDM and MAM) - Microsoft Intune
- Hardware and Software Asset Management lifecycle - Service Now, Lansweeper
- Audio/Video Conferencing - Cisco Webex, Microsoft Teams

Strong knowledge with the following skills.
- PowerShell scripting and automation
- OS and application patching
- Application packaging and deployment
- Windows user profile management
- Virtual desktop image optimization
- Microsoft 365 apps (Office)

Functional knowledge in these technical skills.
- Desktop and server operating systems (Windows 10/11 and Windows Server)
- Technical writing of procedures and Knowledge Base articles
- Active Directory services including Group Policy, DNS, DHCP, and DFS
- Endpoint Security
- VMware vSphere administration
- Microsoft Azure administration
- SSL certificates
- Single Sign-On and Multi-Factor Authentication technologies
- Monitoring and Alerting tools
- Thin Client management


Our benefits:
In addition to a c ompetitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:

- Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
- 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment
- Employer paid long-term disability and life insurance
- Generous vacation leave, sick leave, and up to eleven paid holidays
- Paid parental leave program of up to six weeks
- Up to five days per year to volunteer in local community organizations, services, or events
- Ongoing professional development opportunities
- Generous tuition-reimbursement program
- Physical fitness incentive plan
- Employer m atching gifts program
- Modern hybrid work schedule combining in office and remote work locations.


Our culture:
In a world filled with unpredictable challenges, we are committed to providing our people with stable, fulfilling careers and plentiful opportunities for growth and development. Our culture thrives on personal relationships and access to our leadership, facilitated by regular face-to-face conversations, interactive town halls, and employee engagement events.
Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we ide ntify as a potential fit.

A/EOE/M/F/D/V