Electronics Bench Technician

Electronics Bench Technician

Department: Service

Job Title: Service Technician

Reports To: Service Manager

Position: Full Time / Non Exempt

Summary:

The Electronics Bench Technician is responsible for the repair of customer returned components, equipment and vehicles, performing the commissioning of new vehicles, and the handling of customer issues (either in person, through email, or over the phone). They need to have an industry knowledge of electronics, an aptitude for mechanical problem solving, good work ethics the ability to work autonomously, and good customer interfacing skills.

Job Duties:

The Service Technician will:

• disassemble, test, troubleshoot, repair, reassemble and validate our CCTV pipe inspection equipment.
• complete and maintain appropriate service records, forms and logs.
• repair to the component level as required and have good soldering skills.
• be involved with the commissioning and training on vehicles including final stage testing.
• be able to travel as required, if on-site repairs are necessary.
• hold a passport (for traveling).
• perform internal processing tasks within the ERP / Service software system.
• be responsible for acquiring necessary material for the service department. will work with Inventory Control personnel to ensure transactions are accurate.
• assist the customers in performing high level troubleshooting over the phone.
• perform other duties as assigned by supervisor or management as required.

Qualifications / Requirements:

The Service Technician will have:

• one or two-year Technical School certificate/diploma required and 1 to 3 years’ experience desired.
• ability to read, understand and utilize schematics and drawings to troubleshoot equipment.
• ability to lift 75 lbs., pass drug test and back ground check.
• ability to maintain the confidentiality of customer information.
• maintain a valid driver’s license.
• must be computer literate, proficient in Microsoft applications including MS Word, Excel and Access.
• CAD experience would be beneficial.

Skills Needed:

The Service Technician will have:

• good analytical and problem solving skills.
• good customer service interfacing skills.
• ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• should be quality focused.
• Good work habits including regular attendance, teamwork, initiative, dependability and promptness, with a real empathy for the customer.
• works in and behaves in an ethical and business appropriate manner.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance