IT - Support & Infrastructure Engineer

Mesabi Metallics Company LLC, Nashwauk, MN, USA.
 
Mesabi Metallics is looking for an IT Support Specialist to join our team in our Nashwauk office. This person will provide technical guidance and support to our business and customers. As an IT Support engineer, you are expected to make sure that company’s IT asset (software and hardware) remains functional and accessible for all your employees. In addition, you are expected to spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur.

Responsibilities: 
As product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations which includes but not limited to:

• End User Support – Laptop / Desktop / Tablet / Phone / Printers etc.
• Standard Application – Installation and Configuration like Microsoft Office 365 including Teams / OneDrive / Office / Email etc.
• Network Router / Switch / Firewall / Access Point L1 Support
• Microsoft Windows Server L1 Skill for Installation, Configuration and Support
• IT Inventory and various IT reports to local Management
• Web Application Support Coordination between User and Application Team
• Telecom, CCTV, Time Attendance Hardware Support and Coordination with partners

Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client which includes but not limited to:

• Work with programmers to explain any errors found and provide recommendations for a solution.
• Improve any current programs by understanding the goal and outcome. 
• Analytical and problem-solving skills to troubleshoot and diagnose issues of IT systems (hardware & software).
• use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  
• Coordination with various IT Vendors for Support to their products onsite at Nashwauk/Minneapolis
• Coordination with Managed Print Solution Print Partner for Billing and Support
• Coordination with India Data Center Team / Cloud Partner for Application Support
• Coordination – Web Application or ERP – SAP Application Support Coordination between User and Application Team

Skills & Qualification:

• Bachelor’s degree in computer science (or the equivalent) is preferred
• Technically savvy with strong project management skills
• The ability to explain to a non-technical person in a way they will understand.
• Knowledge of commonly used software, hardware, and applications
• Multitasking skills to assist multiple employees at once.

Preference:
 

• Must be eligible or authorized for employment in the United States.
• Certification or degree in field of IT support/infrastructure
• Preferably has exposure of working in manufacturing or project setup.
• Ready to travel and visit other offices at Minneapolis, New York, Washington DC etc. as an when required
• Good Communication and Presentation skills

 

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