Front Desk Associate

Front Desk Team Member: The FieldHouse
www.cyafieldhouse.org

The Front Desk Team are the first faces members, guests, or staff members see when entering The Fieldhouse and they last faces they will see when they leave. We rely on the Front Desk Team to greet with a smile, have a welcoming attitude, professional appearance and an eagerness to attend to customers’ needs and provide exceptional service. The Front Desk Team must maintain a positive attitude always and lead by example to show our customers that we are here to sever them. This role also requires multitasking skills to manage a facility with programming, leagues, trainings and other offerings happening while managing a front desk that needs attention in sales, phone calls, cleaning and other task to keep the facility running successfully.

Key Responsibilities

• Provide world class customer service during daily interaction with all customers
• Greet customers with enthusiasm and a friendly attitude
• Answer telephones, emails, and communicate information to customers in a professional manner
• Check in customers and selling memberships
• Walking the facility hourly to clean bathrooms, halls, windows, café and other areas of the facility as well as emptying trash
• Address customers concerns in a professional, calm and controlled manner and transition issues which require escalation to senior management as needed
• Maintain a clean and organized facility for our customers
• Handle customer tours, questions and sales from the front desk
• Handle field, court and room transitions of soccer/lax goals for fields and basketball hoop and volleyball nets for courts
• Work on all Front Desk Team administration work while on shift
• As the facilities offerings grow so will the responsibilities

Qualifications

• H.S. diploma or GED minimum
• Must have excellent customer service skills
• Must have a passion for fitness, sports and serving people
• Must be well-organized and able to maintain accurate notes
• Must be a self-starter with a strong work ethic
• Must have strong communication skills and quick work ethic

Preferred Qualifications

• Previous experience in the fitness industry