Technical Product Manager- Platform

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like Gartner and Nucleus Research have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

About the position:

Acumatica is looking for a Technical Product Manager - Platform with a strong background in web technologies and experience with business management software. The right person will help manage the Acumatica platform components that help external partners and internal development teams create world-class applications. This includes understanding how to apply development and database technologies to build low-code / no-code tools so non-technical users can configure workflows, notifications, and screens within the system. For features that cannot be built internally, the Platform Product Manager will work with engineering to strengthen web APIs, web hooks, and system interfaces.

The Platform Technical Product Manager will help manage the product roadmap and gather feedback by working with Acumatica customers, support, sales, developers, and external ISVs. After speaking with stakeholders, the Product Manager will prepare requirements documents to inform developers of changes.

What the job entails:

Product Planning

• Manage the product roadmap from strategic planning to tactical activities. 
• Speak with customers and partners as well as internal teams to understand how our product is customized and tailored to meet real-world scenarios. 
• Create, maintain, and present external product roadmaps. 
• Document benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions.

Market Analysis

• Perform market analysis including research, technology assessment, competitive landscape and analysis, and market problems identification. 
• Visit existing Customers and Partners to gather requirements and gain market knowledge.
• Gain knowledge by managing focus groups, community engagement, user groups, and advisory boards.
• Document and present market requirements.

Product Launch Readiness

• Execute new product release activities and coordination across the entire organization.
• Review functional design documents and work with the development team with its associated project development plan/schedule.
• Document new features and communicate the benefits to partners and customers through videos, data sheets, presentations, battle cards, and more.
• Identify early adopters and manage the beta release process. 
• Review documentation and training materials and provide feedback and guidance to Education teams.
• Review output of the Quality Assurance group to ensure the needs of customers, prospects, partners, and markets are built and delivered to a high level of satisfaction.
• Train internal support and services teams on new product capabilities.

Program Management

• Prepare and monitor quality metrics and drive improvements as needed.
• Document and present conceptual ideas and design rationale. 
• Ensure sales and partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployments.

Customer Success and Support

• Become the platform, workflow, integration technologies, and customization subject matter expert.
• Resolve escalations from the support, customer success, and implementation teams.
• Work with support to identify knowledgebase topics and assist with writing articles.

You are a great fit for this position if: 

• You have business management software experience.
• You understand web development, web service APIs, and database technologies.
• You have 5+ years of product management, development, and delivery experience with SaaS business applications.
• You enjoy spending time in the market to understand how customers customize and tailor our products and apply that knowledge to build innovative solutions.
• You have experience working with cross discipline, geographically dispersed teams.  
• You possess a unique blend of business and technical savvy
• You are detail oriented and organized, with strong decision making and time-management skills 
• You have large company experience that you would like to apply to a smaller team. 
• You know how to build an action plan, lay out goals, strategies, tactics, and timelines. 
• You are self-driven and realistic about your goals. 
• You have exceptional organizational and communication skills. 

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $100,000-$140,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

• Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.
• US-based employees:
• Gain access to healthcare benefits (Medical- one plan 100% ER paid), dental and vision insurance for you and your dependents);
• Employer paid Short-term/Long-term Disability and Basic life insurance;
• 401(k) plan and company match;
• 15 days of PTO (paid time off);
• 5 sick days;
• 9 paid holidays
• 3 Floating Holidays;
• Paid Parental leave.

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