Nutrition Serv. - Ambassador - Full Time - 10:45a-7:45p

Position:

The position is for a full-time ambassador. The ambassador will serve meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patient’s capabilities to utilize the meal order system and maintains record records of patient food intake. The position is primary to second shift working 10:45am – 7:15pm.

Qualifications:

• Previous experience in a large industrial kitchen preferred.
• 6 months in hotel room service or hospital food or customer service experience
• Able to read and write English and be able to follow oral and written instructions.
• Crucial to be able to have positive interaction with different levels of patients, patient’s families, and other staff within the hospital setting.
• ServSafe certification is required.
• Working knowledge of Microsoft Windows and Word.
• Working with Tablet Computers and using cell phones are required.
• Ability to work with other professions on physician’s food orders.

Responsibilities:

• Perform any tasks involved in dishwashing and cleaning operations of food service.
• Work on central tray line, assisting with patient tray set up and preparation.
• Set up utensils and food supplies for cooks as directed.
• Prepare and set up steam table and serving line for either cafeteria or patient tray service.
• Assist as needed to expedite the flow of work in the kitchen and food service.
• Employee is competent and knowledgeable to fulfill nutritional requirements for normal, modified, therapeutic diets, and other special diets.
• Instructs patients on meal ordering system following an established script
• Assesses patient’s ability to utilize the meal order system and follow up with appropriate staff member if unable to participate
• Processes diet requisitions retrieved from nursing stations
• Delivers between meal nourishments directly to patients
• Mediates patient concerns regarding meal service with Nursing (and other professional staff) and Patient Food Service
• Orders and replenishes bulk supplies on nursing units
• Retrieves completed meals from patient’s rooms in a timely manner
• Records nutrient intake from meals
• Acts as liaison between Food & Nutrition Department, the patient and nursing unit
• Portions food items in proper containers utilizing proper portion sizes
• Takes ownership of a problem and ensures a positive outcome, follows up each problem until it comes to a resolution
• Serves as a quality assurance control point for every aspect of the room service program
• Presents a professional appearance in the uniform prescribed by the department at all times.
• All other tasks as assigned.