Front of House

The Front of House Position at Tropical Grille is responsible for providing fast and friendly service to our guests while ensuring order accuracy and food quality.

Responsibilities

• Responsible for greeting customers and providing excellent customer service
• Responsible for maintaining friendly/positive attitude
• Responsible for thorough menu knowledge
• Responsible for accurate order taking and cash handling
• Responsible for preparing food accurately and maintaining food quality, consistency, and freshness
• Responsible for proper food portioning with use of designated utensils
• Responsible for checking all orders for accuracy and bagging to go orders
• Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby
• Responsible for maintaining and cleaning equipment
• Responsible for setting up dining room, line, and drive thru areas before open
• Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day

Environment

• Setup and maintain sanitation buckets
• Responsible for maintaining time and temperature logs
• Fully clean and sanitize workstation, dining room, and restrooms as appropriate

Policy Adherence

• FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to:
• Adherence to DHEC and Tropical Grille rules and regulations
• Adherence to Tropical Grille Recipes
• Communicating with management if help is needed
• Ensure proper rotation and labeling of food, FIFO
• Any additional tasks assigned or asked by them of management

Skills and Competencies

• Sense Urgency and Speed
• Multi-tasking skills
• Organization
• Menu Knowledge
• Attention to Detail
• Ability to upsell
• Ability to stand for long periods of time and lift 15-20lbs