Help Desk Support Specialist III

We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az.

The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting, maintenance, technical insight, and user-oriented communication.

Key Responsibilities:

1. IAVA Compliance: Diligently track IAVA electronic alerts to ensure ACAS standards are consistently met.
2. ACAS Scans: Initiate scans on both secure and unsecure networks to pinpoint system vulnerabilities and non-compliance.
3. Ticket Handling: Effectively resolve Remedy tickets tied to quarantines, patches, and software updates.
4. Hardware & Software Management: Manage installations, repairs, and maintenance for all desktop hardware and software components.
5. Network Infrastructure: Oversee routers, exchange servers, hubs, and data switches, ensuring their optimal operation and routine maintenance.
6. Accreditation Records: Uphold meticulous records for all components and systems operating on the Government networks.
7. Tier III Help Desk Services: Deliver advanced support, encapsulating intricate troubleshooting, system/server development, and configuration.
8. Knowledge Management: Regularly update and maintain a digital Knowledge Management system offering step-by-step solutions to common issues.
9. Peripherals Support: Provide assistance for devices like printers, scanners, and more.
10. On-site Assistance: Directly support end-users at their workstations, offering technical aid and addressing their concerns.
11. Document Tracking: Thoroughly record all issues and resolutions during service calls for future reference.
12. Virtual Desktop Infrastructure (VDI) Support: Assist users in both NIPRNET and SIPRNET environments.
13. Server Support: Deliver top-notch support services for server environments.
14. Additional Support: Perform extra duties like Inventory Management, Ticket Triaging, Computer Imaging Services, and more.

• Bachelor’s degree coupled with 7 years of hands-on experience in cybersecurity. (An additional 2 years of experience can be considered in lieu of a degree.)
• DoD IAT Level II or higher certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP)).
• Must possess an active DoD Secret clearance.
• Demonstrated expertise in Help Desk operations, with the ability to support 12,000+ customers.
• Proficiency in VB scripting/PowerShell, SCCM CB, and Windows 10 is essential.

Join our team at the Army NEC and be a part of a dedicated group providing exceptional support and service. Your commitment to ensuring smooth technical operations will be invaluable. Apply today and make a difference in our mission-driven technical support endeavor.