Service Support Agent - Full Time Weekends- SLC, Utah

What success looks like in this role:

• Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
• Provides technical support of hardware, systems, sub-systems, and/or applications.
• Assists with navigating around application menus and may be required to remote into the customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.

You will be successful in this role if you have:

• 6 months of IT Service Desk experience
• Working knowledge of data and voice network concepts
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
• Understanding of Active Directory to unlock and reset passwords.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Position located in Salt Lake City. Must be able to work at least the first 60 days in office.
• WEEKEND SHIFT! 7AM - 530PM MST on Saturday and Sunday! Days and hours subject to change due to business needs.

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .