Customer Service Representative

We're in search of a detail-oriented individual who excels at scheduling and enjoys assisting others. This role involves coordinating appointments for our sales consultants, ensuring they can focus on what they do best. If you have a knack for organization and a friendly demeanor, we'd love to hear from you.

Who Are We?

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

• 42-year-old residential home services business, deeply rooted in a legacy of excellence
• Boasting a dedicated team of over 750 employees committed to providing exceptional service
• Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

What Do We Have?

Join a team that values and invests in its employees:

• State-of-the-art facilities and an inviting office environment
• Access to a meticulously maintained fleet of top-tier vehicles
• Exceptional support staff to enhance your workflow
• Steady job stability within a thriving industry
• Competitive compensation and an industry-leading benefits package
• Ample opportunities for career growth and skill refinement
• Visionary leadership paving the way for the future of our industry

Who/What Are We Looking For?

As a vital part of our team, you will:

• Professionally manage inbound/outbound customer inquiries with finesse and expertise
• Efficiently gather customer information, assess needs, and provide comprehensive solutions

• Confidently promote our products and services to meet and exceed customer expectations
• Support our field personnel in their day-to-day operations
• Handle essential administrative tasks to ensure smooth operations

Qualifications:

To be a successful member of our team, you'll need:

• A high school diploma (or GED) as a testament to your foundational education
• Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction
• A knack for identifying customer needs and effectively communicating our offerings
• Dedication to meeting attendance requirements, demonstrating reliability
• A team-player mentality, collaborating seamlessly with colleagues

Core Competencies:

Demonstrate your strengths in:

• Clear and effective verbal and written communication skills
• Navigating through multiple software systems with ease and proficiency

Training:

F.H. Furr is committed to providing all the training needed to excel in this role.

Compensation:

• $18/hr plus monthly bonus potential

Office Hours:

• Based out of our Manassas, VA Headquarters
• Monday through Friday with rotating weekends
• 10am - 7pm; 11am - 8pm

Ready to embark on this exciting opportunity? Join us at F.H. Furr and be part of a team that sets the standard for excellence in our industry!

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.