CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative will be responsible for handling customer inquiries, providing product information, and helping the customers by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Mandatory CINDEX survey required before applying * Please copy and paste this link into a separate browser to complete our quick placement survey: https://go.cultureindex.com/s/A320E80000

Requirements

Customer Service Duties and Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to memorize, recall, or research answers quickly.
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team targets, goals, and quotas.
• Aim for customer resolution and return.
• Record, organize, and file customer interactions and profile/account changes.
• Able to address returns, refunds, and shipping tracking numbers.

Customer Service Requirements and Qualifications

• High school degree or equivalent.
• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and handling phone systems.
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
• Able to concentrate on multiple problems at once.
• Excellent time management and prioritization skills.
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
• Customer-focused for positive customer experience and resolution.