Customer Service Representative (Remote)

We have multiple openings for Customer Service Representatives to join our growing team! Our Customer Service team is a point of contact and support for our clients. If you're tech savvy, able to multitask, and have Call Center experience this might be the opportunity for you!

Our team operates on a Monday - Friday 9:30am-6pm schedule and we can flexibly accommodate an 8-hour shift somewhere between those hours. The starting pay range will be between $18.50 - $19/hr.

These positions will support our Asheville, NC location in a Remote aspect. Equipment will be provided but you must have a reliable internet connection.

Responsibilities -

• Answer 50 - 70 Inbound calls per day
• Make 60 - 80 Outbound calls per day
• Accurately identify and escalate AE/PQC to client within 1 business day
• Field caller complaints and escalate via the request for supervisor process
• Respond to sample accountability emails within 24 hours of receipt
• Daily spreadsheet completion & submissions
• Data & Documentation management
• Adherence to all regulations as well as all policy and procedure

Requirements

• High School graduate
• 3-5 years customer service experience within a inbound call center environment
• Above average computer skills
• Exceptional written and verbal communications
• Able to quickly learn new computer systems and databases
• Enjoy interacting with people over the phone
• Internally motivated and a self-starter

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.