Director of Residential Sales

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

If you're an inspirational leader with a sales background looking for a new challenge - one where your contribution can make a difference in the health and wellness of your community - American Pest might be the place for you! We are seeking a dedicated and driven Director of Residential Sales to help us grow an expanding team in the pest control industry. A leader who has a proven track record of successfully leading an inbound sales team of 10-15 sales reps, in a high-volume, hybrid & remote environment would be a great fit.

If that sounds like a good fit for you, let's talk!

What You'll Get... We want to help our employees build a great career and a great future. At American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical, dental, and vision insurance options including EPO & PPO
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• Paid training
• Paid time off and eight paid holidays
• A peer-to-peer employee recognition program
• Opportunities for advancement

What You'll Do... As a the Director of Residential Sales you will oversee and lead the activities of the Residential Sales Department. You'll offer support for the sales team in crafting and honing their sales and operational expertise. You'll also perform training, data collection, data compilation, and corrective action to enhance overall team performance. And you won't just be in a sales silo, you'll get to work across departments to ensure clear communication and resource alignment.

Who You Are... What does it take to be a successful as the Director of Residential Sales at American Pest? For starters, you'll have at least 2 years of experience as a manager or supervisor of a consumer sales team, operating in both remote and hybrid work environments. You'll also have...

• A bachelor's degree or equivalent (preferred) - High school diploma required
• A minimum of 1 year working with a web-based customer database or CRM (PestPac preferred) and SaaS telephony tools
• Experience developing, reading, analyzing, and interpreting business data/reports including use of tools and techniques
• The ability to source, coach, and support direct reports via sales initiatives and training
• Strong and demonstrated oral and written communication skills
• The ability to effectively present information and respond to questions from leaders, representatives, and customers
• The ability to lead, develop, and inspire a team to hone their craft to ensure that a high professional standard is achieved, and monthly targets are met
• A track record of increasing an organization's efficiency, employee engagement, and customer satisfaction by leveraging call center technologies and process enhancements
• A highly motivated personality, serious about self-development in the leadership & call center arena, and a strong work ethic
• The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer focused
• The ability to understand customers' needs, handle objections, and close business
• A knack for outside-the-box thinking and a love of problem solving & creativity
• The ability to learn and retain complex pest control industry knowledge (i.e. general pest information, treatment methods, service protocols, etc.) through company provided online, field, and classroom training
• A strong understanding of the Microsoft Office suite
• The ability to read, write, speak, and comprehend English
• The ability to read and interpret documents such as contracts, safety regulations, operating & maintenance instructions, and procedure manuals
• Legal eligibility to work in the U.S

Who We Are... Founded in 1925, American Pest is a fast-growing, energetic, and technology minded mid-size company located in Fulton, MD. Within the last four years, we've nearly tripled in size and currently employ over 400 employees! Being part of American Pest means doing your best every single day, to effect positive change for our customer and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at our headquarters in Fulton, MD
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace