Operations Specialist

About CH Premier Jewelers:

CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories, while providing a welcoming and comfortable shopping experience in Westfield Valley Fair and Stanford Shopping Center locations.

Operations Specialist Responsibilities:

• Ensure daily inventory counts are performed and assist in discrepancy reconciliations.
• Facilitate movement of all products, including shipments from external brands, internal transfers, and movement throughout the store, are handled in compliance with quality controls and in a timely manner
• Manage e-commerce orders and after sales services. Fulfill and ship e-commerce orders. Communicate with Client Specialists and clients to provide response to inquiries, product information, and delivery estimates.
• Close out daily batches and complete daily bookkeeping procedures. Ensure proper procedures are followed regarding cash, tax exemptions, wires, financing, etc.

• Constantly review and improve operational flow and give recommendations to enhance, create tools to improve operational efficiency and productivity.
• Implements store policies, procedures and guidelines, and champion compliance among the store team
• Partner with Client Specialists and management to optimize sales opportunities. Assist in sales processes to support seamless client experience
• Assist in managing in-store events and activations in collaboration with Marketing and store management
• Responsible for back office and administration of the store. Order store supplies & maintenance needs
• Reviewing all visual elements in the store and communicate missing or damaged pieces to store leadership
• Report and track KPIs and perform business reviews with store management and brands
• Perform ad hoc duties as needed

Qualifications

• Minimum 3 years retail, hospitality, and/or operations experience
• Ability to work in a fast-paced, changing environment.
• Understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to handle large diversity of tasks in a timely manner
• Strong team player with good interpersonal competencies and empathetic
• Weekends and holidays may be required.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work preferred