Regional Office IT Specialist

Regional Office IT Specialist

The Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology offerings to our clients across the United States, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support our employee-owners in quality IT and audio services.

- Perform installation repair and upgrade of computer hardware.

- Perform troubleshooting of hardware and software issues.

- Present training on hardware and software packages.

- Perform preventative IT/Network maintenance tasks.

Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.

- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.

- Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion. - Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.

- Develop AV standard configurations that meet the needs of the client.

- Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.

- Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.

- Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.

- Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.

- Provide support for customers in all Client locations via phone, video, e-mail, and in-person to resolve.

- Resolve incidents assigned from other IT groups or non IT sources.

- Provide AV support during presentations and company-sponsored events

- Provide setup and execution of video conferences.

- Provide training and education to Client employees on usage of AV systems.

- Performs other duties as assigned

- Complies with all policies and standards

Job Requirements:

Bachelor Degree in Computer Science, Information Technology, or related degree. and 4 years of experience Required or - Applicable years of experience may be substituted for degree requirement.

If the candidate doesn’t have the degree AND only holds a HS degree as highest degree earned - total of 8 years relevant exp is required.

This position requires a self starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
- Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
- Excellent audio visual skills, including issue troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Proficient computer skills including Microsoft Office suite.
- Microsoft A+ certification

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