Site Manager

Here at Community Health Service, Inc (CHSI), our mission is to represent excellence in healthcare through the dedicated practice of empowerment, inclusivity, and equity. We are called to reclaim the power within our communities to achieve social justice, health equity and build a foundation of diversity in healthcare for future generations.

WHAT DO WE DO?

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

WHO ARE WE LOOKING FOR?

We are searching for a full-time Site Manager to join our Grafton, ND team.

POSITION SUMMARY & FUNCTIONS:

A site manager is responsible for all non-clinical aspects of day to day operations of the assigned Community Health Service Inc. location. This position ensures site goals and objectives are accomplished in accordance with organizational policies and procedures. Work under the direction of the Operations manager and in conjunction with the Medical Director and other administrative departments to ensure site compliance and quality requirements are met.

Essential Functions:

• Plan, organize, and direct daily site activities.
• Manages efficient use of the site's allocated human and financial resources.
• Assist with hiring, training, supervision, and performance evaluation of site staff members. Ensure appropriate and efficient support staffing levels.
• Build and maintain positive working relationships with the assigned team.
• Supervision of patient scheduling, registration, financial counseling, medical records, Sliding fee scale applications, billing, and collections for the site.
• Timely review and approval of timesheets, employee time off, and payroll accuracy.
• Manage site medical records and release of information in compliance with regulatory requirements.
• Approve invoices for site products and services received.
• Manage site supply orders and site supply & equipment inventories.
• Assist with site annual budget preparation.
• Monitor site enrollment assistance for community resources and outreach activities.
• Promote customer service. Liaise with patients and healthcare professionals.
• Handle and resolve patients' complaints/grievances as per policies and procedures.
• Seeks opportunity to collaborate with other agencies in promoting the clinic's providers and services. Establish and maintain a liaison with community-based resources.
• Ensures dissemination of information to staff and providers on any updates and/or changes of clinics operational protocols.

Essential Functions: (Cont)

• Attends Management, staff, and QA meetings and other meetings as requested.
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Train new clinic staff as necessary
• Assist with special projects.
• Coordinate a community advisory council. Plan site participation in community and outreach events.
• Other duties as assigned.

Qualifications:

• Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
• Analytical thinking skills and the ability to exercise sound judgment when making decisions. Familiar with the front office, medical records, and billing.
• Must be customer service oriented and prepared to liaise with patients, their families, and other care providers.
• Knowledge of continuous process improvement concepts and practices
• Extremely organized and detail-oriented
• Ability to delegate tasks as needed.
• Spanish as a second language is an asset.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree or equivalent in Business Administration or related field. 3+ years' experience working in a health care setting or 2+ years of proven success in supervisory or management roles is required.

PHYSICAL REQUIREMENTS:

• In an eight-hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 11 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

READY TO MAKE A DIFFERENCE?

If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.

PLEASE NOTE:

CHSI is an EEO/Affirmative Action/Veteran-friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).