Client Ambassador

AMFM Healthcare is looking for a Client Ambassador to provide superior care for our clients at our Adult Residential Mental Health and Dual Diagnoses facilities in Fairfax County, Virginia. We count on our client support staff to compassionately support and mentor our clients throughout their treatment program. We are seeking those who are passionate to help those in need and provide hope.

The Client Ambassador is the individual tasked with protecting the needs of the client and communicating those needs to the clinical team. Their primary objective is to act as a support specialist that interacts with the clients to help them understand their rights, the expectations of the clinical team, to prevent ACA’s, and to deescalate clients in crisis, facilitate admissions and discharges, and ensure facility compliance.

About Us

After the tragic loss of a beloved son due to mental illness, A Mission for Michael (AMFM Healthcare) was created with the vision of preventing such hopelessness in the lives of others. Our mission is to provide exceptional residential mental health care that transforms lives and promotes lasting recovery.

At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.

What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.

As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.

Benefits:

• Medical, Dental, and Vision plans through Anthem, with required payroll deductions from the employee. Tier selections include Employee Only, Employee+Spouse, Employee+Dependent/s, or Family.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

• 401k plan with employer match.
• PTO and Self Care Day.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.

Schedule: Monday-Friday; flexibility preferred. Must be willing to work a rotating, on-call schedule for after hours and weekends.

Compensation: $20.50/hr - $24.50/hr.

Qualifications and skills required:

1. To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. Thorough understanding of symptoms exhibited with common substance use withdrawal and ability to differentiate between the various withdrawal symptoms. To ensure proper admission/transfer decisions.

3. Thorough understanding of medication protocols, side effects, and adverse reactions and ability to understand and read medication orders.

4. Fulfill client coordinator positions as needed and directed by supervisor

5. Ability to document ongoing client observation in physical and behavioral terms for physician review.

6. Monitoring the safety of the clients both physically and mentally during non-clinical hours, including operational and facility deficits

7. CPR/First Aid Certification

8. Current T.B. clearance

9. Physical Requirements: Ability to lift 20 lbs.

10. Minimum Education/Experience Requirements: High School Diploma/GED

11. Successful completion of Criminal Background Check through DBHDS, Background Investigation Unit, and VDSS Registry Searches, in addition to passing the ADP Selective Screening Services background check.

Job Duties and Responsibilities:

The Client Ambassador is the central point of contact for Client Coordinators regarding concerns with a client that are not directly related to their clinical care.

1. Coordinate with the admissions and business development teams by contacting incoming clients the day before admission, giving them an overview of what to expect, and establishing a baseline for therapeutic rapport.

2. Assist in the intake process by conducting pickup and drop off as needed.

3. Being the first person upon arrival to the central office or residence for the client, presenting them with their welcome kit.

4. Chaperoning clients during their first day through the intake process and communicating effectively with the nursing, clinical, and program operations team.

5. Upon completion of the initial intake process, transporting the client to the residence upon which they will be residing.

6. Conducting an orientation of the residence upon arrival, including showing the client their personal area, give them a thorough overview of the rules of the program, what to expect in the coming week, and making them aware of the program schedule.

7. Being a representative of the organization, adhering to the company dress code, acting professionally and in a mentorship capacity with the new admits.

8. Assist as needed in getting their initial UDS baseline, helping the intake department as needed, and making sure their personal property is searched and placed in a secure and noted area.

9. Meet with the client prior to discharge and ensure the proper contact information is accurate, as well as introduce and discuss with the client the reason and procedure behind our outcomes program.

10. Spearheading ACA reduction efforts - going onsite to meet with clients when they are in a heightened state of risk for ACA’ing.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.