Hotel Front Desk Representative

• Part-time evenings and weekends
• Utilize effective written and verbal communication skills to interact with other departments
• Assist other employees in various assignments, including operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties
• Respond and follow up with guest needs, special requests, and complaints, as needed
• Process guest invocations of 100% satisfaction guarantee
• Smile, acknowledge, and greet guests at the front desk and other public areas  
• Maintain room status inventory

$12.85 hourly

• Process guest registrations, including the computation and collection of payment
• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
• Process guest reservations via telephone using the reservation process
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Send and receive telephone calls and facsimiles; sort incoming mail and messages
• Assist with upkeep of cleanliness and organization of lobby and front desk area
• Restock the mini-market as needed
• Assist in filing and following up on work order process needs
• Perform minor repairs
• Perform other duties as assigned
• Report and store lost-and-found items in accordance with hotel policy

• High school diploma or equivalent
• Previous experience in the service industry is preferred but not required 
• Must have open availability to work any shift assigned on evenings, weekends, and Holidays
• Must be proficient in the use of common Windows-based programs

Five Rivers Management.