QA Specialist

Quality Assurance: “Software Product Tester” Responsibilities: Ensures that the final product(s) satisfies the product requirements and meets end-user expectations. Executing and assisting as needed with performing tests at all stages of application development and software implementations pre-and post-release testing including functional, usability, system, integration, end to end, automated, and regression testing. Expected to be an advocate for the customer and to provide an assessment of software performance and quality.

Quality Assurance Specialists will test the configuration completed by Configuration Specialists and/or Developers using a suite of tools within our proprietary software for accuracy and determine if it meets design requirements. The work environment is highly collaborative with times of both team and individual work on specific dedicated tasks relating back to the overall goal of the project.

Duties/Responsibilities:

• Conduct quality control activities surrounding product feature development, initial launch, and maintenance. Responsible for executing Test Plans, and Manual Test Cases.
• Process Product (PT) Tickets: Troubleshoot and validate quantitative and qualitative reported issues. Work with the development team on the resolution of defects and errors.

• Spot Areas for Improvement to enhance the product's efficiency by evaluating and proposing improvements to knowledge tools, quality, and processes.
• Review and analyze design specifications and test front-end configuration for accuracy based on designs.
• Create detailed testing scenarios in various system applications.
• Follow documentation and communication process with internal stakeholders.
• Assist in the formulation of best practices for the quality assurance team.
• General Responsibilities & Documentation:Responsible for the writing, distribution, collection, storage, and maintenance of documentation. Responsible for implementing new storage systems or working to optimize the efficiency of the system already in place. All documentation must be stored securely and able to be accessed quickly and accurately at any time. Expected to utilize extensive functionality within SharePoint.
  • Participate in the development and implementation of new products, programs, or projects. Provide product/project support as needed.
  • Assist with preparation of product release notes and documentation. Render technical answers into understandable non-technical terms.
  • Maintain, grow, and improve and create (or develop) Agate library of product documentation.
  • Identifies and documents issues, risks, and opportunities.
  • Analysis submitted documentation.
  • Contribute to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
  • Provide a service-oriented approach to problems: Understand and responds to others' using active listening skills and tactful communication.
  • Challenge the “norm” to achieve continuous improvement, innovation, and improved outcomes.
• Perform other similar and related duties as required or as directed.

Required Skills/Abilities:

• Experience with mobile development and responsiveness a plus
• Diligent and meticulous: Demonstrates excellent organizational skills with keen attention to detail. Capable of delivering a high level of accuracy.
• Analytical thinking, excellent problem-solving skills, and proven ability to follow through on requests. Relies on extensive experience and judgment to plan and accomplish goals.
• Creative and innovative thinker: Must thrive when dealing with ambiguity, act with minimal supervision, identify the big picture.
• Ability to exercise judgment to shift priorities, organize multiple tasks simultaneously, and work with minimal direction. Will occasionally lead and direct the work of others.
• Interpersonal Skills: Demonstrate strong interpersonal skills, with the ability to interact with all levels of the organization, in addition to excellent written and verbal communication skills.
• Relationship building, influencing and negotiation skills both verbal and in written form. Ability to influence without direct supervision of stakeholders.
• Self-starter with a passion to continuously learn and grow as both a professional and individual. Proven experience that demonstrates the personality and skills necessary to manage one’s own time and quality of work while meeting expected deliverables on time.
• Ability to independently perform first-line troubleshooting for customer.
• Ability to perform a wide variety of tasks.
• Ability to advocate for and execute best practices throughout the full SDLC.
• Speaks fluent English
• Relies on instructions and pre-established guidelines to perform functions of the position.
• Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
• Knowledge of MS Office programs (Word, Excel, Visio, Outlook) and web browsers (Edge, Chrome, Firefox, Safari)
• Experience with Microsoft SQL Server Management Studio or another T-SQL application a plus
• Experience with ADA compliance a plus

Desired Skills:

• Experience with Waterfall/Agile/SCRUM approaches
• Experience with database principles and basic SQL knowledge
• Experience with automated testing tools and techniques such
• Experience with technical writing is a plus.
• Experience with multiple Agate/IGX Solutions software systems

Education and Experience

• Experience designing professional and consistent looking user interfaces
• Experience in quality control preferred.
• Internal: Experience with IGX design documents: 1+ years
• Associate degree or 3+ years of increasingly responsible career trajectory of equivalent experience

Notices to Applicants:

Agate Software, Inc., is an Equal Opportunity Employer

Agate is a participant in E-Verify: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Know Your Rights: Workplace Discrimination Is Illegal: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov):(https://www.eeoc.gov/sites/sdefault/files/202210/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Employee Rights under FMLA fmlaen.pdf (dol.gov)- (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf)

Polygraph Protection Act: Employee Rights - Polygraph Protection Act employee rights (dol.gov) - https://www.dol.gov/agencies/whd/polygraph