Auto Service Advisors, Experience Req'd!

4425 E Dixon Blvd., Shelby, NC 28152 

 

Walk-in Applicants are Welcome!

We are taking applications for Automotive Service Advisors at  Due to tremendous growth in our busy Service Center, we need to add service advisors (service writers) to our current team to keep up with high customer demand.

If you have service advisor experience with other dealerships, or service franchises such as Firestone, Goodyear, or other Express Lube and Oil Change companies, we want to talk to you!
Apply online or come by today!

Service Advisor - Job Description:

The Automotive Service Advisor communicates with customers to schedule regular vehicle maintenance services, quick service repairs, or regular vehicle repair diagnostics and service. The Service Advisor, as the customer’s primary contact for vehicle service and repair, stays in contact with the customer to advise of scheduled completion times and suggest additional automotive services or needed repairs.

Service Advisor - Job Responsibilities:

• The Service Advisor/Writer is responsible for the entire customer service experience until the vehicle is turned back over to the customer
• Generate estimates, suggest services and advise of any current promotional products/services
• Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
• Communicate to the customer on targeted completion time.
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
• The Service Advisor will maintain Customer Service Index (CSI) ratings as set by the dealership service manager
  
  

Service Advisor - Job Requirements:

• Experience as a service advisor or quick service advisor
• Minimum high school diploma or GED equivalent
• Excellent customer service skills
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic
• Great organizational skills
  
  

Service Advisor - Job Benefits:

Renaldo Kia, as part of Donald Automotive Group (DAG), offers a generous comprehensive benefits program and a superior compensation package.

• Competitive pay plan!
• Medical, Dental, and Vision benefit plans are available
• Term life, Short-term and Long-term Disability Insurance plans are available
• Flexible Spending Account
• 401(k) Retirement Plan
• Paid Vacation
  
  

Renaldo Kia is part of Donald Automotive Group. It is our policy to provide equal employment opportunity (EEO) to persons regardless of age, race or ethnic origin, disability, religion, gender, or veteran status as provided by law.