Network Engineer

L2 Network Engineer (Avaya) Arlington Heights, IL (100% Onsite) 12 months contract Responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups, includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc. Act as a front-line interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers. Actively troubleshoot and diagnose problems remotely. Interact with Carriers and Customers to report events and/or resolution of events. Participate in tracking and prioritization of ticket-handling, including inter-shift turnover. Escalate or handoff tickets to appropriate group or center. Working experience with multivendor Router, Switches, VOIP, WAN, LAN and Wireless (Cisco, Nortel, Avaya, ShoreTel and Juniper). Working experience with network topologies such as: ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL. Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP OpenView, SMARTS, Prognosis and CA Unicenter. Desired experience with Internet services such as: DNS, Radius, SIMS, LDAP, NIS, DNEWS, etc. Avaya IP Office, Voicemail, Voicemail Pro and CCC Experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging. Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Net screen, Nortel Connectivity, etc.