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Rental Group Sales Manager
•30 days ago
| Verified Pay | $60,000 - $65,000 per year |
|---|---|
| Hours | Full-time, Part-time |
| Location | Windermere, Florida |
About this job
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Rental Group Sales Manager
Full Time
Salary: $60,000 - $65,000
Location: Corporate Office - 127 Town Center Blvd. Clermont, FL 34714
Job Summary:
The Rental Group Sales Manager role includes both duties that oversee the rental group sales and group housing that sells and services all group leads within the Exploria brand. The ideal candidate performs a range of duties including generating and nurturing leads, negotiating group rates and concessions, generating contracts, as well as servicing the group (entering rooming list and sending out group resumes) once it is booked. This position is part of a dynamic Rental Revenue Management team who aims to maximize revenues through effective and strategic decisions that align with budgeted goals.
Responsibilities and Duties:
- Point of contact for the group from bidding process, contract negotiation, booking of the group and servicing the group from the reservations phase through departure.
- Responsible for generating new group business to meet and exceed significant rental revenue sales goals on a monthly, quarterly, and annual level.
- Solicit, negotiate and book new/repeat business within national markets.
- Manage marketing advertisements within a large budget.
- Develop, manage, and execute group sales campaigns to increase brand awareness among potential clients.
- Continually assess group distribution channels and evaluate their performance. Manage and make changes, if needed.
- Provide timely responses to requests for proposals, both direct and via 3rd party platforms such as Hotel Planner.
- Ensure optimal use of all management techniques and negotiate on room rates to increase company profits.
- Responsible for identifying and solving potential challenges with groups and/or meeting planners.
- Develop and maintain relationships with partners.
- Generate group contracts and negotiate concessions such as comps, upgrades, and cancellation policies as well as negotiate cancel and attrition penalties.
- Partner with legal on contract language negotiations and resistance from clients to close the sale.
- Work with potential or existing clients via inbound and outbound calls to generate new group leads.
- Understand sales strategies and tactics of competitor hotels.
- Manage large group room blocks that range in size from 50-250 rooms.
- Manage the reservations process by ensuring blocks are created, weblinks are sent and appropriate deposits and charges are assessed.
- Conducts site tours/visits with potential clients.
- Plans, organizes, and manages the in-house details for the group (e.g. menus, set-up, etc)
- Manager on Duty responsibilities include collaborating with the operations team on group arrival details, liaison between the meeting planner and onsite operations team, and managing the overall execution of the event.
- Ability to manage, respond, and solve client and guest complaints.
- Actively participate in rental revenue and yield management strategy meetings by presenting group sales forecasts for the fiscal year as well as prospect bookings.
- Under the discretion of the size of the group, this position may require travel.
- Understands and adheres to proper credit and accounting policies and procedures.
- Ability to maintain a positive work environment.
- Perform any other job-related duties as assigned by management.
Qualifications and Skills:
- Ability to multi-task efficiently and quickly adapt to an ever-changing environment.
- Excellent organizational skills.
- Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
- Ability to work under pressure.
- Ability to take initiative.
- Knowledge of computer software such as MS Office and Excel.
- Ability to work flexible hours, including nights and weekends.
- Excellent time management and organizational skills.
- College degree preferred or equivalent work experience.
- Minimum 2 years of group sales and/or housing experience within the hospitality industry.
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