Customer Service Representative

Description:

This department handles incoming calls in regard to Education finance loans, this contract will be throughout the peak processing time period for this dept. The contractor will be responsible to take incoming calls on application status, technical calls in regard to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications.

This position will require someone who can problem solve, troubleshoot, and think through a problem. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt. These detail-oriented salespersons will be required to exceed sales goals, multitask, and prioritize their daily workload while staying on the lookout for new business.

Required Skills:

• Customer Service Experience.
• Ability to use Outlook email Financial, Student Loan, Mortgage, or Banking is a plus.
• Previous Sales or Call Center experience is also a plus.
• This position is within a call center with call volume between 50-70 calls per day.
• Candidates must have excellent communication skills and be able to work in a fast-paced environment.

Other characteristics include:

• Desire to meet and exceed sales objectives/goals.
• Ability to articulate what we have to offer our existing or potential customers.
• Confidence and conviction in our product to advise clients on financial resolutions to meet their needs.
• Positive attitude and high energy level.
• "Can-do Attitude and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision.
• Ability to learn and share new concepts quickly.