Service Technician - Level 2

Job Title: Maintenance Technician – 2

Level: 2

FLSA Status: Full time, hourly, nonexempt

Pay Range: $16-19

Reports to: Service Manager

Date: 6/10/2020

JOB DESCRIPTION

Summary/Objective: To work independently providing maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience. In some instances may perform diagnostic calls.

Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday, 8:00 a.m. to 5 pm. Occasional evening and weekend work may be required as job duties demand.

Qualifications/Experience

• Must pass drug and background screens
• Valid driver’s license and insurable through company insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Ability to work with tools used in the job in a safe manner
• Completion of HVAC training program – preferred
• EPA Certified or obtain within 3 months
• Minimum of 6 months HVAC service work

Duties

• Must be able to perform all duties of Level 1 Technician
• Maintain professional appearance and attitude at all times
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Operate company vehicle safely, obeying all traffic laws
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicles promptly
• Report problems with personal tools for possible replacement
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance service visits as directed
• Ability to work staggered schedule if required
• Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Develop basic knowledge of electrical refrigeration principles
• Develop basic knowledge of service tools and testing devices
• Develop soldering skills
• Develop customer service skills
• Perform filter changes utilizing filter checklist paperwork unassisted
• Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
• Demonstrated ability to clean indoor and outdoor coils
• Complete all service related forms properly
• Attend training/ meet training requirements as set by the company
• Continuing education – 20 hours a year
• Ability to perform basic generator maintenance

• Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints
• Develop basic electrical and plumbing troubleshooting knowledge
• All other duties as assigned

Competencies:

• Communication
• Continuous Learning and Professional Development
• Customer/Client focused
• Quality Oriented/Work Standards
• Safety Awareness

Supervisory Responsibility: None

Work Environment: Environment consists of extreme variations due to conditions, including but not limited to: heat, cold, wet, wind, sunlight, absence of light, insects, animals, mammals, reptiles and other conditions deemed by worksite.

Physical Demands: Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as hand tools and ladders including extension ladders. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined work spaces.

Achievements required to advance to Level 3 Service Technician

• Passed NATE Heat pump and/or NATE gas
• Can perform maintenance on all systems installed by company
• Possess basic diagnostic tools as set by employer
• At minimum, 50 accessories sold and / or $25,000 in accessory revenue generated
• 40 maintenance agreements sold/renewed
• Average ticket goal of $400 a month
• Achieving average monthly revenue goal of $8000 - $8800
• Achieving 8% - 10% replacement sales leads from all service calls
• Callbacks under +/- 3%
• Continuing education – 20 hours a year
• Recommendation for advancement from Field Training Supervisor

This job description does not constitute a contract between employer and employee. Employer reserves the right to change the job description and may request employee to perform additional duties.

Employee Signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

Employee: ______________________________ Date: _____________________________