Front Desk Agent / Host

Position: Member Experience Coordinator
Reports to: Hospitality Services Manager

Description of Role:

The Experience Architect is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE: space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE: policies.

Primary Role & Responsibilities

• Coordinate all front desk activities, including calls, reservations, and members services.
• Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction
• Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed.
• Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends
• Process mail, messages, and packages
• Monitor and maintain cleanliness, sanitation and organization of work areas
• Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction
• Maintain adequate inventories and assist in ordering supplies
• In charge of all hosting duties in CORE: food and beverage spaces
• Seats members and guests

Minimum Qualifications

• At least 1 year of a similar role or guest service facing role
• Experience in a private members club preferred
• Must be able to multi-task, answer high volume phone lines and respond professionally to inquiries, both written and verbal
• Flexible schedule and ability to work nights, weekends, and holidays as needed