Medical Assistant

The Medical Assistant (MA) performs administrative and certain clinical duties under the direction of physicians and providers. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician, adhering to our MOUD and medication monitoring protocols. Coordinating with the Medical Director and providers for medical and pharmacological services needed for behavioral health and substance use disorder cliens. Promotes the Mission and Vision of Southeastern Integrated Care, to include the delivery of chronic care, collaborative care and remote patient monitoring services

Essential Duties and Responsibilities:

• Must be able to perform the essential functions of the job.

• Provide a high level of customer service to patients, patient’s families and other employees.
• Follow and implement SEIC policies and procedures
• Assume responsibility for compliance with federal, state and local regulations within the clinic.
• Document all patient encounters, phone calls, and treatments in the patient’s health record.
• Prepare and administer medications or treatments as ordered by SEIC providers.

• Maintain strict confidentiality of all patient information.
• Maintain a neat, clean, professional appearance.
• Assure personal compliance with infection control, personal protection equipment, blood borne pathogens and hazardous material handling.
• Arriving on time for shift to ensure patients are checked into exam rooms and ready for providers to see at scheduled appointment time.
• Assist other MA’s to cover lunches, room patients

• Review medications and allergies with every patient appointment, paying great detail to medication name, dose and frequency. Entering medication and allergy information into electronic medical record.
• Clean exam rooms after every visit.
• Give injections and provide treatments ordered by SEIC providers, as necessary.
• Stock exam rooms, as necessary.
• Obtain lab specimens including venipuncture as ordered by SEIC providers

• Obtain a full set of vitals, weight, and smoking status with each patient appointment.
• Return and address patient phone calls, lobby visits or faxes by the end of the day.
• Make specialist appointments and referrals in a timely manner.
• Document immunizations for all vaccines given.
• Document all medication administered documenting the name of medication, dose, NDC# and route in patient’s health record.

• Clean and sterilize instruments.
• Attend and participates in staff meetings and in-services as assigned.
• Adhere to and support SEIC’s policies, practices and procedures.
• Accept assigned duties in a cooperative manner and perform all other related duties as assigned by Supervisor.
• Work scheduled shifts

• Assists in the maintenance and/or modification of client data collection in the agency EHR system to ensure information remains as up to date as possible.
• Maintains appropriate interpersonal relationships with employees, peers, and consumers;
• Receives and screens visitors and/or telephone calls, providing general and specialized information;
• Mentors new team members;
• Designs, organizes and maintains specialized and custom forms, records, reports,