Interim Operations Supervisor, Returns Interim | Hegan Warehouse - Chico, CA, 95928 chevron_right

Job Location Hegan Warehouse - Chico, CA Education Level High School **Join the LuCrew!**

**Lulus Vision**

At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focuses on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!

**Our Commitment**

Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters belonging, dignity, and justice so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

The Interim Returns, Operations Supervisor is responsible for assisting management in running the day-to-day operations. The Operations Supervisor will maintain a management presence in the operations as well as communicate progress to the management team. The primary duty of the Operations Supervisor is to plan and direct staff and resources to ensure timely and best-in-class service to all Lulus customers.

***All interim positions are temporary and for a set about of time, not to exceed 6 months. Upon completion of the interim role, the employee will return to their previous position.***

**What Youll Do**

* Carry out established operations performance objectives with consideration to the employee and customer experience, productivity and cost.

* Oversee the operational procedures for verification of incoming and outgoing shipments, and process and monitor inventory.

* Plan hourly, daily, and weekly staffing needs to be based on upcoming demand plans, productivity goals, and expected service level targets.

* Track appropriate metrics and KPIs and communicate progress to leadership and other designated team members as needed.

* Assist with planning, creating, maintaining, and achieving department-level budgets.

* Maintain a positive work environment and motivate staff to achieve the highest possible service and cost performance.

* Communicate daily operational goals to Shift Leads and team members and delegate assignments as necessary to achieve the service and cost goals.

* Respond to staff performance issues and administer timely coaching, training, and corrective action as required.

* Communicate with other departments & coordinate operations department activities and priorities.

* Provide solutions to issues within the operational processes; troubleshoot in a timely manner; escalate issues and risks to your managers in a timely manner.

* Work with management to identify, evaluate & improve all operations on an ongoing basis; participate in the continuous process of improvement.

* Maintain a high level of discretion when handling confidential matters.

* Effectively communicate complex operational and technical information to a large team.

* Always maintain and advocate for a culture of safety.

Other duties as assigned.

* Exceptional leadership skills.

* Excellent attention to detail to ensure accuracy in data, reporting, auditing, etc.

* Ability to make sound decisions and manage several priorities in a fast-paced environment.

* Strong oral, written, and interpersonal communication skills.

* Intermediate technical aptitude; general computer & network troubleshooting.

* Knowledge of operational processes and concepts, especially as it relates to distribution and logistics within an ecommerce company.

* Ability to think critically and make sound business decisions.

* Able to access all areas of operations (ascending and descending ladders, stairs, gangways safely and without limitation).

* Strong planning and organizational skills.

* Intermediate Excel skills.

* High School Diploma or GED required.

* Associates or Bachelors' degree in a relevant field preferred.

* Experience managing a large team.

* Experience reporting Key Performance Indicators as it relates to the shift assigned.

**What Youll Need**

**Work Environment**

Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to occasionally high background noise is probable.

**Physical Requirements for Performing Essential Duties**

* Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment.

* Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors.

* Vision: Ability to visualize items around the work area.

* Lifting/Carrying: Ability to lift, carry, and hold up to 50 lbs.

* Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed.

* Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies.

* Great Company Culture - Where you can be you!

* Work that stays at work - Genuine work/life balance

* Rest and Relaxation - Paid time off, 8 Holidays, 2 floating days

* Health Benefits - Medical with FSA, Dental and Vision

* Prepare for the future - 401(k) with 4% company match

* Wardrobe Perks - 30% employee discount!

Were ready to meet you! Come help us achieve our ambitious goals!