Online Sales Concierge Internship - Summer 2022

**Online Sales Concierge Internship - Summer 2022**

at Van Metre Companies Ashburn, VA At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking an **Online Sales Concierge Intern** for **Summer 2022!**The **Online Sales Concierge Intern** at Van Metre Homes will assist the New Homes Sales and Market Intelligence teams with online leads and subscribers inquiring about a home purchase. The **Online Sales Concierge Intern** will act as an extension of the sales team while applying the core values of Van Metre Homes. **The Online Sales Concierge Internship will be a hybrid position and will work both remotely and in person (2-3 days weekly) at our Broadlands Corporate Office.**

**Responsibilities:**

* Achieve goals related to lead generation, appointment scheduling and conversion resulting in signed purchase agreements

* Be available to respond immediately to web leads received via phone, text, email, and live chat within allowable response times

* Respond all possible methods (email, phone, text) to make a connection with the web lead

* Establish and develop a rapport with prospects during first contact

* Answer the web leads questions then discover their needs using probing questions to refer to a location, community and home design that is the best match for their needs

* Ask for the appointment

* Work closely with your OSC teammates and the Sales Managers and Associates

* Reach out to current database of older web leads to reengage their interest in purchasing a Van Metre Home

* Maintain web leads via Hubspot (our Customer Relationship Manager-CRM)

* Document email, phone, text, live chat interactions with the web leads in the Hubspot contact record

* Use Hubspot to the fullest potential with all notes and fields completed as well as follow up tasks as assigned and self-created to maintain an ongoing relationship with a lead

* When making connection via phone or text with a new web lead confirm the email address is valid and/or an email the web lead wants us to continue using

* Schedule guided model home tour meetings and/or virtual meetings for on-site sales team using the Hubspot meeting scheduler

* Provide customers with an exceptional level of service, providing more than they can find online themselves and creating a personal relationship with them to find the best fit at a Van Metre Community

* Confirm the Hubspot scheduler meeting/appointment results are updated

* Review the OSC HubSpot dashboard daily to track appointments scheduled, SDR influenced sales, and any other reports within the OSC dashboard

* Maintain contact with future community web leads

* Maintain knowledge of marketing and community knowledge

* Have an expert understanding of Van Metre Home's products, communities, and incentive opportunities

* Attend sales team meetings and weekly OSC meetings and others as requested

* Reach out to on site Sales Manager and Associates for community and home design updates

* Attend all community, model home grand openings and other as needed events

* Assist in design and implementation of systems within the Sales and Marketing department that allow for consistency and efficiency regarding customer generation and follow-up

* Monitor web site data, digital photography, illustrations, and virtual tours on Van Metre Home's web site

* Work with marketing team on any major updates to design and manage layout of web site including content, contact forms etc.

**Requirements:**

* Ability to work in a fast-paced environment and collaborate effectively as a team member

* Ability to communicate at all levels with internal/external clients by phone, email, and in person

* Ability to maintain a professional demeanor and appearance at all times

* Strong written and verbal communication skills

* Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point)

* Pursuing a Bachelors Degree or equivalent education

* Valid Driver's License and personal transportation

*Van Metre's Summer 2022 Internship Program is an 8-week program in which Interns get the opportunity to hone the skills in their field but also learn about our business. The Program starts the first week in June 2022 and runs through early August. Interns will attend trainings and planned sessions with Executives from every team, learning about every aspect of a product, from inception to completion, sale, and management. The goal is to assist in your quest to become a well-rounded individual, just like our company is!*

Van Metre Companies was just named one of the **Top Workplaces in DC** by the **Washington Post** for four consecutive years**!** We have also won the Washington Business Journal's Corporate Philanthropy Award four years in a row, received the Silver Award and recognition for being a Breast Feeding Friendly Workplace from Loudoun County's 2017 Annual Healthy Business Awards Council, and were named 2017's Outstanding Corporate Citizen of the Year in the mid-size business category from the Northern Virginia Chamber of Commerce!

We offer excellent benefits and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program, which encourages healthy living and physical fitness through our monthly gym membership reimbursement, free Fitbit challenges, and massage offered on-site. We encourage employees to make full use of vacation and company-paid volunteer time to refresh their bodies and minds.

As a developer of complete communities and towns luxury residential, mixed-use residential/retail, commercial, condominium, and apartment communities we have built more than 16,000 new luxury and custom homes since 1955.

**Van Metre Mission Statement**

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Companys founding in 1955, of providing top-quality homes, investment properties, and services to our customers and clients. The Companys emphasis on integrity, professionalism, and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and the management of apartment, retail, and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the Van Metre signature an icon for elegant residential communities, and industry-leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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As set forth in Van Metre Companiess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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