Quality Control - Title Collector

American Heritage Federal Credit Union, a $4.8+ billion credit union, has an immediate opening for a Full-Time Quality Control Title Collector. This position will be responsible for all aspects of vehicle title collection including lien encumbrances, title retention and maintenance. This service will be delivered via professional actions, accountability and with integrity.

REQUIREMENTS/DUTIES:

• Must meet the following standards of service as evaluated by our internal and external members.
• I will provide accurate information.
• I will respond and follow through with all requests in the agreed upon time frame.
• I will conduct myself in a friendly and professional manner.
• I will listen effectively and offer solutions appropriate to you individual needs.
• I will project a whatever it takes attitude.
• I will address you by name and thank you for your business.

• Follow up on accounts that are in default due to missing encumbered title.
• Process documentation for lien encumbrances in accordance with various state requirements.
• Maintain and update all electronic title reports via VINtek and Dealer Track.
• Perform all title maintenance, including lien expiration, and maintain and update necessary documentation.
• Research, analyze, and prepare documents pertaining to lease buyout vehicles and update/communicate with members throughout the process.
• Perform all clerical tasks related to each member account and file hard copies of titles.
• Work directly with recovery companies to secure the credit union's collateral; Secure vehicles after they are financed.
• Work with outside agencies to transfer titles from state to state and prepare the necessary transfer documentation.
• Release all paid-in-full auto loans and send to the proper owner.
• Register vehicles under Carfax VIN watch as a collection effort to obtain liens.
• Verify and make corrections to VIN errors when necessary.
• Verify all auto loans for lien releasing that are paid in full.
• Perform tracking of all electronic titles.
• File and track all paper titles.
• Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union.
• Remain active in the University Program of American Heritage Credit Union and complete the position's present curriculum as outlined in the Online University by completing the following - Credit Union annual required compliance training, the Online University required coursework within assigned timeline, and the supplemental courses listed in the Online University Curriculum within the prescribed timeline.

QUALIFICATIONS:

• One year to three years of similar or related experience.
• Experience in Microsoft Word and Excel.
• Working knowledge of Symitar, VINtek, DealerTrack, and Carfax.

EDUCATION

• Requires education equivalent to a four-year high school diploma

WORK HOURS

• Full time position, occasional overtime and alternating Saturday hours may be required
• Administrative building

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.