Customer Care Representative

Description:

Are you passionate about customer service and the opportunity to help people?

Do you have phone, scheduling, and dispatching experience?

Do you like a job that keeps you busy? Never boring? Gives you the opportunity to learn and grow?

If you answered yes to these questions, then this is the job for you!

My Pest Pros is constantly growing and looking for individuals who fit our culture and have the talent and skillsets necessary to achieve both our company goals and the individual’s personal goals.

We are more than a bug company! We are a family-owned local service company. Our Mission is to create positive change in the lives of our employees, clients, and the community we serve.

Our Core Principles are “I-CARE”I - IntegrityC - CommunicationA – AccountabilityR – RespectE - Empathy

Job Duties and expected results include:

• Answering busy phones, immediately handling customer requests, handling inbound sales calls, explaining and selling services over the phone.
• Scheduling services and routing Service Professionals – optimize routes and maximize the number of stops run per day and minimize fuel expense.
• Handling emailed scheduling changes from Service Professionals.

Due to our constant growth and need to hire, career paths exist for ambitious, goal-oriented members of our team.

Our benefits include 100 percent company-paid health insurance, Dental, Vision, Short & Long-Term Disability, along with other ancillary insurance, 401(k) with a company match, paid holidays, paid PTO, and paid gym membership to help our team be healthy.

Full and part-time positions available. Monday through Friday from 7:30 am-6 pm. Compensation includes the opportunity to earn sales commission and bonuses. Compensation is based on prior experience.

We are Metro-accessible!

If you think you are a great fit for the position and have all of the appropriate qualifications, please apply by clicking on the link below. In order to be considered for the position, you must also send an email to careers at mypestpros.com, and in the subject line put "I WANT THIS JOB". In the body of the email, please explain in 3-4 sentences why you think you would be a good fit for the position.

Requirements:

• Must fit our culture and have mutual core values
• High school or equivalent
• Must have customer service experience
• Must be capable of multi-tasking, handling multiple phone lines, and be proficient on a computer.
• Must have a good sense of direction and know the DMV geography

Those with the following qualifications are preferred:

• Prior routing/scheduling experience with a service company
• Dispatching experience
• Must have customer service experience