Bilingual House Cleaning Field Manager

At Happy Maid, we always seek talented and ambitious individuals to join our team. We're looking for someone who is bilingual (Spanish-English) and has prior experience cleaning houses and leading teams of people.
Our maid service is known for providing top-notch cleaning services to busy families and individuals who don't have the time or energy to do it themselves. As manager, you would be in charge of ensuring that our clients are happy with our services and that our staff of maids are working effectively.

DUTIES AND RESPONSIBILITIES

• Train and support field service employees, especially Spanish language employees.
• Create and implement Spanish language training for field service employees.
• Help implement safety initiatives that protect our team and customers.
• Help implement a culture of excellence and achievement.
• Provide outstanding customer service.
• schedule all repeat and one-time sales for cleaning appointments
• Give all messages to teams from clients regarding keys placement, dog accommodations, last-minute cancels, etc., on a timely basis, as well as document it in appropriate places
• Prepare route sheets for cleaning teams and pull appropriate keys and files
• Prepare maps for teams, and optimize driving routes for client preferences, cost, time, and efficiency
• Enter all new sales and scheduling, pricing, and customer data information changes into the computer
• Verify the schedule for accuracy and make adjustments to routes and teams
• Resolve all client complaints with a professional approach and to the satisfaction of the client
• Schedule touch-up cleanings when necessary and call the following day to determine the satisfaction level
• Document response received from the client on the notes section of the work order
• Follow up on all client no-shows before the next cleaning resolving the reason for past no show
• Resolve all breakage and damage issues to the satisfaction of the customer
• Other duties as assigned

We offer a competitive salary and the opportunity to grow with our company. If you're looking for a challenging and rewarding career opportunity, please apply today!
We can't wait to meet you!