Seasonal Guest Experiences Lead

Join the INN crew of hospitality professionals as a Seasonal Guest Experiences Lead! Position pays $16.50 per hour.

The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Guest Experiences Lead who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this is the perfect opportunity for you! Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

He/she will be the greeter to guests in all areas, providing a constant picture-perfect experience. He/she will prepare, clean, stock, administer, and maintain this throughout his/her shift covering the courts, water activities, offsite excursions, group team building, private requests, pool, tennis, and other activity areas. He/she will be involved with implementation of new recreational and social programs for guests of all ages, while providing a safe and clean environment. He/she will also assist the pool attendants when needed. Some of the responsibilities include:

• Be able to work alone and multitask, attending to opening and closing procedures while attending to guest’s needs. Being able to anticipate guests’ needs, respond promptly, and acknowledge all guests, keeping continuous attention to the guests, continuing to react before the guests find themselves inquiring, being attentive to guest’s timeline.
• Promote and administer/create new programs for all ages. Oversee guest and team activities as assigned by the Guest Experience Manager. (i.e. movie night, kayaks, crafts, s’mores, games, tours, fitness classes, lectures, etc...).
• Check and record for safety and preventive maintenance of equipment and facilities/grounds.
• Work with the Guest Experience Manager to maintain the proper levels of inventory for recreational equipment and supplies. Microsoft/Computer and Resort Suite skills (enter and keep accurate and daily records, post charges to appropriate accounts; transfer charges/credits; run necessary computer reports).
• Create new activities, improving suggestions on current schedule to be actively involved with the constant growth within the Activity Department

Preferred qualifications:

• High school diploma or GED, 21 or older (preferred due to alcoholic activities).
• Activity skill traits, experience, certification in specific areas is preferred
• Experience in the leisure, food, and recreation hospitality business with customer service in a high-paced and detail-oriented facility.
• CPR/AED, TIPS Certified, First-Aid, Lifeguard Knowledge

• Administrative, organizational, and supervisory skills desirable.
• This is a full-time seasonal position.
• Upon hire will need to complete Human Resources training, other department awareness/training, golf cart training, as well as addition training pertaining to the current season

Benefits

• Free shift meals (prepared daily by our culinary team)

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!

For more information about the Inn at Perry Cabin, please visit our website at https://bit.ly/applyinncrew

EOE

the current season