Housekeeping Manager

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global. With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality. Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!

Overview:

Location Description:

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.

Job Overview:

As the Housekeeping Department Manager at our luxury resort, you will oversee the daily operations within your designated area of the rooms department. Your primary responsibility is to ensure that our team of housekeeping staff consistently meets and exceeds the meticulous standards of cleanliness and attention to detail that our guests expect. In this leadership role, you will foster a culture of engagement and excellence among employees, providing guidance and support to enhance their performance and development. Your commitment to maintaining a high level of guest satisfaction is paramount, ensuring every aspect of their experience reflects the luxury and comfort that define our resort.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

The budgeted range starts at $50,000 - $55,000 + annual bonus. Actual pay will be adjusted based on experience.

Job Responsibilities but not limited to:

• Oversee cleanliness and appearance standards for all housekeeping areas: guest rooms, spa, locker rooms, and public spaces.
• Manage opening and closing procedures for the housekeeping department.
• Create and adjust staff shift schedules weekly.
• Regularly inspect guest rooms, hallways, and back-of-house areas to ensure cleanliness.
• Schedule daily, weekly, monthly cleaning tasks, special projects, and cleaning requests.
• Manage staff across all levels, including supervisors and line-level employees.
• Foster a team environment that celebrates success and inspires excellence.
• Effectively manage diverse personalities, ensuring a calm atmosphere under pressure.
• Drive key factors for employee engagement and guest satisfaction.
• Handle employee coaching, counseling, disciplinary actions, and performance evaluations.
• Equip staff with necessary tools and support for guest service, including availability for questions, issue resolution, and clear task direction.
• Address and resolve guest issues promptly and professionally.
• Maintain collaborative relationships with managers from other departments to enhance guest experience.
• Partner with Human Resources and the Director of Rooms for training and staff development.
• Work with the Director of Rooms to manage equipment and supply inventory.
• Prioritize safety, adhere to standards, and promote a solution-oriented team environment.
• Constantly aware of the guest experience, ensuring positive interaction, and professional communication.

Qualifications:

• Experience in luxury hotel housekeeping management.
• Ability to handle multiple tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Strong in negotiation, problem-solving, and decision-making.
• Exceptional organizational, interpersonal, and administrative abilities with keen attention to detail.
• Self-disciplined with the ability to work independently and meet deadlines.
• Flexible schedule with weekend and shift availability based on business needs.
• Team-oriented with a professional and well-groomed appearance.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Knowledge of the Spanish language

Compensation Range:
The compensation for this position is $50,000.00/Yr. - $55,000.00/Yr. based on qualifications and experience.