Desktop Support Technician

Job Title: Desktop Support Technician

Location: Headquarters - [Tampa, FL]

Position Type: Full-Time

Job Summary:

MGT is a leading social impact and performance solutions firm that serves state, local, education, technology, and commercial clients across the U.S. and abroad. By elevating education systems, managing and securing critical networks, solving complex human capital and fiscal problems, and advancing equity as a performance imperative, we can impact communities, for good, through client partnership. We deliver these solutions through our "three-point stance" of technology, education, and performance offerings.

Leveraging a near-half-century record of accomplishment and reputation, MGT partners with thousands of agencies to provide trusted solutions that improve business and economic performance to help communities thrive. Celebrating its 49th year in 2023, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve.

The Senior Desktop Support Technician will be the backbone of our IT support, providing advanced technical assistance for our computer systems, hardware, and software. This role demands a high level of expertise, patience, and communication skills, as you'll work closely with individuals across the organization, including directly supporting our CEO. The ideal candidate is someone who thrives in a fast-paced environment, can handle demanding situations with professionalism, and is passionate about delivering exceptional support and solutions.

Major Areas of Responsibility:

• Install, modify, and repair computer hardware and software.
• Respond to employee queries by resolving technical issues, either in person or remotely.
• Follow up with employees to ensure issues have been resolved.
• Gain feedback from employees about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Set up equipment for new users and perform routine maintenance.
• Directly support the CEO and executive team, managing and optimizing technology in the executive office and boardroom for seamless executive operations and presentations.
• Coordinate with external vendors for the maintenance and repair of office technology as needed.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Provide training as needed for new employees and new entities associated with M&A activity.
• Document internal procedures and maintain records of repairs and fixes.
• Stay updated on the latest technology trends and security standards.

Minimum Qualifications:

• Bachelor's degree in computer science, Information Technology, or relevant field preferred.
• Two (2) or more years of proven experience as a Desktop Support Technician or similar role.
• Excellent problem-solving and multitasking skills.
• Knowledge of popular operating systems, software troubleshooting, and hardware repair.
• Understanding of IT principles and an ability to communicate complex technical concepts effectively to a varied audience.
• Ability to manage time efficiently and prioritize tasks.
• Strong interpersonal and communication skills.
• Detail-oriented with a customer-oriented approach.
• Willingness to provide on-call support in case of emergency or scheduled maintenance.
• Willingness and/or previous experience in training users on software systems.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar will be an advantage.

MGT of America Consulting, LLC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.