Global Certification Operations Manager

About IBLCE: The International Board of Lactation Consultant Examiners (IBLCE) is an international credentialing body whose mission is to serve the global public interest by advancing professional practice in lactation consultation and support through credentialing. IBLCE established its certification programme in 1985 and is a global organization with nearly 37,000 IBCLCs in 134 countries. IBLCE is looking for a Global Certification Operations Manager to join our team. This individual will manage the logistics and operations associated with seating of candidates for the worldwide computer-based testing (CBT) and live remote proctored (LRP) IBCLC certification administrations. The Manager will work closely with the Senior Director of Global Certification Operations on certification-related technology and data and operational duties related to the biannual global certification examination administrations. The ideal candidate is a highly motivated, collaborative professional who thrives in a dynamic environment. This individual will demonstrate initiative and strategic thinking, analytical skills and have a proven track-record of implementing procedures to promote efficiency cross-functionally. The candidate will also have proven track-record of handling sensitive and confidential information with discretion, accepts ownership and accountability for job responsibilities, and seeks to enhance knowledge through educational and professional development opportunities. Duties and Responsibilities: Key duties will include project planning, implementation and tracking related to global certification examinations, report production, data analysis, managing critical documents and policies, managing standard operating procedures (SOPs), and work alongside with communication and customer service departments as needed. Other responsibilities include managing data and technology that assist with the certification program activities, ensuring accuracy and timelines, and perform duties related to online application system as determined, as well as quality control checks as required for communications and other projects to ensure accuracy. Location: The position is located in Fairfax, VA, and is currently a hybrid position with 1-2 days of work in-office. Candidate should indicate their experience with remote work. Candidates will need to reside within the DMV area to be eligible for the position. Application process: To apply please submit your resume to employment@iblce.org with your desired salary, and a short cover letter about why you’d like the position as well as the added value you’ll be bringing to it. IBLCE is an Equal Opportunity Employer Qualifications: Required qualifications include college degree, 2-3 years of nonprofit or equivalent experience, demonstrated outstanding project management skills, detail orientation, high proficiency in MS Office programs, especially Excel, inclusive of report creation. Demonstration of data analysis and problem-solving skills. Ability to work collaboratively with cross-functional teams, high proficiency in email management and internet skills, and excellent communication skills. Other important preferred skills and experience include previous experience in non-profits and/or credentialing programs, excellent written and oral communication skills, professionalism, experience working with individuals from broad geographical and cultural background. #J-18808-Ljbffr