Network Operations Manager - Technology Services

Salary : $86,570.00 - $100,421.00 Annually Location : Denton, TX Job Type: Full-Time Exempt Job Number: 23-278 Department: Technology Services - 01.5095 - Telecomm & Network Opening Date: 10/20/2023 Closing Date: Continuous Description THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The Network Operations Manager performs management and administrative duties overseeing all network, telephone, and fiber optic infrastructure, including, but not limited to design, installation, configuration, maintenance, and documentation while ensuring system security and maximizing uptime. Acts as the team lead. Examples of Duties Acts as the primary team member responsible for operational management. Designs, installs, configures, and maintains routing and switching equipment, telephony and voicemail systems, firewalls, VPN access, and wireless networks. Manages and coordinates with vendors to plan and successfully complete technology projects. Monitors the work activities of the team. Ensures that the team members are following policies/procedures. Participates in the hiring process and recommends disciplinary action of team members. Assists with the assignment of project tasks and service requests to team members. Represents the team in a variety of meetings. Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts. Ensures that established Service Level Agreements (SLAs) are met. Maintains network hardware inventory. Maintains monitoring/management tools related to the team's area of responsibility. Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations; and holds subordinates to the same standards. Displays and reflects the culture, mission, vision, values, and direction of the department; inspires enthusiasm, belief, commitment, and excitement in subordinates. Regular and punctual attendance is required. Performs other related duties as required. Minimum Qualifications Bachelor's Degree and a minimum of four years of experience in a related field; or an equivalent combination of education and related experience required. The position may require various computer or technical-related certifications. Possession of a valid driver's license is required. Must obtain a valid Texas driver's license within 90 days of employment. Must not have any Class B misdemeanor or higher convictions or deferred adjudications. Supplemental Information To ensure proper delivery of emails please add to your email safe list. Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more. *Note: These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee. Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status. Family Medical Leave: Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave. The FMLA provides for up to 12 weeks of job-protected leave for the birth, adoption, or placement of a child for foster care to care for a child, spouse, or parent with a serious health condition for an employee with a serious health condition Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible. 01 Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting. Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below. COMPLETED APPLICATION ACKNOWLEDGMENT: I hereby acknowledge that I must complete ALL sections of the employment application, including the supplemental questions. I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application. I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions, shall be grounds for termination. I also understand that I must provide at least THREE references in the "REFERENCES" section of the application. Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected. 02 Please indicate the highest level of education obtained: No High School Diploma or GED General Equivalency Diploma High School Diploma Associate's Degree Bachelor's Degree Master's Degree Juris Doctorate PHD Medical Doctor 03 How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree. No College Credit - 14 Credit Hours 15-29 Credit Hours 30-44 Credit Hours 45-59 Credit Hours 60-89 Credit Hours 90-119 Credit Hours 120-149 Credit Hours 150-179 Credit Hours 180-209 Credit Hours 210-239 Credit Hours 240-269 Credit Hours 270-299 Credit Hours 300-329 Credit Hours 330-359 Credit Hours 360-389 Credit Hours 390 Credit Hours or more 04 I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted. Please enter your initials and today's date as acknowledgment. If you did not indicate completion of credit hours, please enter N/A. 05 Please select the years of full-time experience you have working in Information Technology: NOTE: YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.NOTE: Less Than 6 Months At least 6 Months, but less than 1 Year 1 Year At least 1 Year 6 months, but less than 2 years 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 11 Years 12 Years 13 Years 14 Years 15 Years 06 Please describe your background and experience in leading a team that builds and supports a large complex network environment. 07 Please describe your background and experience building and supporting enterprise technologies in a large complex network environment. 08 Please describe, in detail, your experience and proficiency in network technologies including: Cisco routers and switches, Cisco wireless controllers and access points, and Cisco Unified Communications. 09 Please describe, in detail, your experience and proficiency in security technologies including: Cisco ASA firewalls, Cisco Umbrella, IDS/IPS systems, and Palo Alto Next-Generation security products. 10 Please describe, in detail, your experience and proficiency in designing, installing, and maintaining interior and exterior fiber optic cabling plants, including large fiber optic rings. 11 Please list any computer, network, or technical-related certifications that you have: 12 Please describe, in detail, any leadership training or personal development courses you have completed. 13 Have you been convicted of a Class B Misdemeanor or higher within the past ten years? Yes No 14 Do you possess a valid driver's license? Yes No 15 Where did you hear about this position? Denton Record Chronicle Monster.com Dice Indeed Handshake Other 16 If you selected "Other" in the previous question, please specify how you were referred to this position. 17 Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview. Please see the acknowledgment below.Failure to accept the acknowledgment statement below can delay the processing of your application. By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting. To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. INTERVIEW ACKNOWLEDGMENT: I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please enter N/A. 18 I understand that no employment contract either expressed or implied is created should I be hired by Denton County. I understand that I will be required to pass a drug/alcohol and/or physical examination prior to employment. I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period. I give my consent to Denton County to conduct a background investigation to include: contacting any current and/or previous institutional employers, reference checks, criminal searches and verification of credentials. Please enter your initials and today's date as acceptance of this acknowledgment. If you do not accept this acknowledgment, please understand that your application will be rejected. Required Question #J-18808-Ljbffr