Call Center Representative / Customer Service Representative

Job Title: Customer Service Representative

Location: 650 Heil Quaker Ave, Lewisburg, TN 37091, United States

Duration: 2 years with possible extension

Pay Rate: $17/hr.

Shift Day: Regular hours are Monday-Friday 8- 4:30 pm

Job Description:

• Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Duties & Responsibilities:

• Answer incoming calls and respond to customer's emails
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Entering accurate ordering information into a company system.
• Comfortable working in fast-paced environments
• Strong time management and organizational skills
• Proficiency in Microsoft Office Products (Excel, Word)
• Familiarity with SAP Call Center, and Sales Force a plus
• Ability to analyze unlike information and draw conclusions/recommendations.
• Strong verbal, written and interpersonal communication skills
• Proficiency in MS Office tools
• High degree of self-motivation to address and improve business needs.
• A sense of urgency, self-initiative, commitment, and sense of ownership is a must.
• Superior follow-up and follow-through skills
• Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

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Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.