Hotel General Manager

GENERAL MANAGER:

A Hotel General Manager is responsible for overseeing all aspects of the hotel's operations, ensuring efficient and effective management to deliver exceptional guest experiences. This role requires strong leadership skills, business acumen, and a customer-centric approach.

Operational Management: Develop and implement strategies to achieve operational excellence and maximize revenue. The General Manager is responsible for achieving financial goals.

Ensure smooth day-to-day operations in all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and others.

Monitor key performance indicators (KPIs) and take corrective actions as needed to meet or exceed targets.

Maintain high standards of service quality, cleanliness, and safety throughout the hotel.

Financial Management: Develop and manage the hotel's annual budget, forecasting revenue, and expenses.

Implement cost control measures to optimize profitability without compromising guest satisfaction.

Review financial reports regularly, analyze variances, and develop action plans to address any issues.

Conduct regular pricing and competition analysis to ensure the hotel remains competitive in the market.

Staff Management and Development: Recruit, train, and develop a competent and motivated team of employees.

Set performance expectations and conduct regular performance evaluations, coaching to drive excellence.

Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.

Ensure compliance with labor laws, hotel policies, and safety regulations.

Guest Relations: Uphold a guest-centric culture, ensuring exceptional service and guest satisfaction.

Address guest concerns and complaints promptly and professionally, seeking resolution to maintain positive relationships.

Monitor guest feedback and reviews, taking necessary actions to continuously improve guest experiences.

Monitor daily operations, identify areas for improvement, and implement effective solutions to enhance guest satisfaction and operational efficiency.

Identify opportunities to enhance services, amenities, and offerings based on guest preferences and market trends.

Sales and Marketing: Collaborate with the sales and marketing team to develop and implement strategies to attract new customers and retain existing ones.

Build relationships with key clients, travel agents, and industry partners to drive business opportunities.

Participate in sales activities, such as site visits, sales presentations, and negotiations.

Stay informed about market trends, competitor activities, and industry developments to identify business opportunities.

Requirements:

Experience: Typically, a Hotel General Manager is required to have several years of progressive experience in the hospitality industry, including management roles. Experience in a similar capacity or as an assistant general manager is preferred.

Education: A bachelor's degree in hospitality management, business administration, or a related field is commonly required. A relevant master's degree may be advantageous but is not always essential.

Leadership and Management Skills: Strong leadership qualities with the ability to motivate and inspire a diverse team. Excellent organizational and time management skills to prioritize tasks effectively and manage multiple responsibilities simultaneously.

Business Acumen: Solid understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis. Ability to make data-driven decisions and develop strategies to drive revenue and profitability.

Customer Focus: A genuine passion for delivering exceptional customer service and a dedication to exceeding guest expectations. Strong interpersonal skills to build positive relationships with guests, employees, and stakeholders.

Communication Skills: Excellent verbal and written communication skills to effectively interact with guests, employees, and other stakeholders. Strong presentation and negotiation skills are also valuable.

Problem-Solving Abilities: Proactive and resourceful in identifying and addressing operational challenges. Strong analytical and problem-solving skills to make sound decisions under pressure.

Industry Knowledge: In-depth knowledge of the hotel industry, including current trends, market dynamics, and regulatory requirements. Awareness of best practices in areas such as revenue management, marketing, and guest services.

Flexibility: Willingness to work irregular hours, including nights, weekends, and holidays. The ability to adapt to changing circumstances and work effectively in a fast-paced environment.

Job Type: Full-time