Truck Service Technician - HTO

Essential Functions:

• Troubleshoots and diagnoses basic engine malfunctions and failures with supervision
• Performs basic engine and related equipment repairs on trucks and trailers with supervision
• Provides quality control/assurance inspections of completed tasks including road testing
• Uses computers and related software to assist in diagnosing and reprogramming engines
• Completes documentation for service reports, timecards, parts requisition, and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Completes all assigned Technician Training Path courses and safety training
• Consistently maintains an average rework of less than 2%
• Ensures a positive average variance consistently
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Cab Body Repairs, Brakes, Preventative Maintenance, Axles, Steering, and Frame and Suspension
• Demonstrates the ability to improve time in the disassembly, inspection, determining parts required, and reassembly of repairs
• General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic, Electrical System, Engine Systems, AC/Heat System, Fuel System, Compressed Air Systems, Cooling System, and Rear Differential
• Operation and control skills of the vehicle fleet
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate a vehicle fleet on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• High school diploma or equivalent required
• One or more years of experience preferred
• ASE – Medium/Heavy Truck Certification one or more preferred

Supervisory Responsibilities:

• None

Travel:

• Up to 5% travel or overnight stays
• Up to 5% travel to other stores that require help during times of heavy workloads may be expected

Additional Requirements:

• Must own and maintain the necessary tools to efficiently perform the job
• Valid driver’s license and acceptable driving record

Physical Requirements:

• Significant amount of time spent standing
• Constant movement and use of hands, this position requires good manual dexterity
• Communication with customers and constant communication with co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Lifts and moves materials and equipment up to 50 lb.
• Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Frequently works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to high noise levels
• Works in extremely bright or inadequate lighting
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Exposure to minor burns, cuts, bites, or stings

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.