Resident Support - PT - Swing Shift

Front Desk Resident Support

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans in Washington County who are experiencing poverty and homelessness since 2014.

GOUR MISSION: To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting the journey to self-sufficiency.

OUR VISION: To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting the journey to self-sufficiency.

UIDING PRINCIPLES:                                                                                                                                    

Golden Rule: To treat all people as we ourselves would wish to be treated.

Kindness: To demonstrate compassion and respect for all people.

Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.

Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.

Authenticity: To do what we say we do.

Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness

PURPOSE: The Point by Switchpoint is an extended stay hotel that offers accommodations for low income and unsheltered individuals in an effort to provide stable and reliable housing options. The Point has wrap-around concierge services to best suit our clients in their day-to-day life. 

The Front Desk RS will be a reliable and energetic individual with a passion for serving guests who come from diverse backgrounds and may need extra support. The Front Desk RS will foster a welcoming, safe, and secure environment for our guests. Responsibilities include: 

Responsibilities: ·

• Understand and implement The Point’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures
• Provide exceptional customer service to all guests of the facility.
• Keep a daily log of occurrences within the hotel on each shift. 
• Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.)  Coordinate with management to facilitate those needs. 
• Update maintenance log with guest requests and get maintenance log to maintenance staff. 
• Arrange transportation for guests in the hotel shuttle vans.
• Contact guests to ensure that all of their needs are met and the experience at the hotel is positive.
• Actively listen to the needs of the guests and act to meet those needs appropriately. 
• Facilitate as requested special events and activities for the guests. 
• Reconcile and report any monetary funds, petty cash and other expenditures daily.
• Report any guest concerns to the Director/Asst. Director and/or appropriate department leadership team. 
• Demonstrate a passion for customer service as evidenced by interaction with co-workers, guests, and potential guests.
• Give hotel tours to potential guests.
• Laundry (Bedding when soiled or when guests check out.)
• Simple cleaning (Public bathroom, sweeping, mopping, etc)  
• Handle all transactions within the convenience store
• Monitor Cameras and log activity
• Complete perimeter checks around building and walk-throughs in building to ensure safety and security of residents. Log or document any concerns.
• Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.

EXPECTATIONS:

• Be an example of the Switchpoint culture, create a positive work environment for yourself, guests. and other co-workers.
• Abide by all Switchpoint rules and policies. 
• Keep records of all special requirements. 
• Conduct guest satisfaction surveys quarterly.
• Keep accurate logs of all transactions and submit them to management daily.

Additional Note:

Wage range: $16-$18/Hour

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, IRA w/3% Match

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.